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About Axuall
Built with leading healthcare systems, Axuall is a workforce intelligence company built on top of a national real-time practitioner data network. It enables healthcare systems, staffing firms, telehealth, and health plans to dramatically reduce onboarding and enrollment time while also providing unique, powerful data insights for network planning, analytics, and reporting. Its network streamlines the secure sharing of digitally verified credentials between clinicians, authorized verifiers, and organizations that require this information quickly and continuously to meet patient demand, ensure clinical coverage, and maximize revenue capture.
In 2023, Axuall closed its series B round of financing, bringing its total capital raised to more than $41 million. Axuall's investors and the organizations they represent comprise over two dozen of the nation's leading healthcare organizations that recognize the imperative to improve clinical workforce efficiency amidst significant economic and staffing challenges.
About the Role
In this role you will serve as a contributor and manager focusing on delivering exceptional customer service. This role has accountability for our Tier 1 and Tier 2 support. You will also be responsible for identifying triage, resolution and escalation paths for all customer and technical issues identified. This will require working within a highly matrixed and collaborative environment. This is a mid to senior level position and there is the potential to grow within this and other departments depending on your career ambitions.
Essential Duties and Responsibilities
As a Support Manager you will:
Qualifications for Candidacy
Candidates must demonstrate experience, results, and references in the following areas:
What You'll Get From Us
We offer a wide range of benefits for our team including comprehensive health insurance, unlimited PTO/vacation days, remote work flexibility, 401(k) with employer match, fitness stipend, travel-to-work stipend, continuous education support, and paid family leave.
Axuall is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Know Your Rights
The Family and Medical Leave Act (FMLA)
Workplace Discrimination and Harassment (Formally EEO)
Employee Polygraph Protection Act (EPPA)
Full Time
$111k-142k (estimate)
05/03/2024
05/16/2024
axuall.com
<25
The job skills required for Support Manager include Problem Solving, Leadership, Technical Support, Initiative, Flexibility, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Manager. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Manager job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Manager jobs
Share the organization's vision for the future.
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Establish clear performance expectations.
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Develop a culture that retains great people.
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Allow customers to supply feedback.
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Use customer service as a stepping stone to promotion.
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Step 3: View the best colleges and universities for Support Manager.