Job Description

JFK AOC Operator – Traffic Management (N-2024-01)

ARORA and ASSOCIATES, P.C. is seeking a full-time Operator for the traffic management team at the JFK Airport Operations Center (AOC). The position will be full time at the JFK AOC. The anticipated work hours for this position are 10 hour shifts, 3 days a week followed by 5 days a week (including working 1 day of the weekend and holidays on a rotating basis).The JFK AOC Operators will be the main personnel actively monitoring traffic conditions, maintaining a log of events and disseminating traffic status information to airport stakeholders.

Organizational Relationship:

Reports directly to ARORA and ASSOCIATES, P.C.

Desired qualities of the JFK AOC Operator:

• Professional demeanor and the ability to interact with stakeholders both in-person and over the phone.
• Familiarity with regional transportation network.
• Strong critical thinking, analytical, and problem-solving skills.
• Good oral, written and interpersonal communication skills.
• Ability to remain composed during stressful high pressure situations.
• Strong teambuilding skills.
• Ability to work independently and as a team member in a fast-paced, deadline-driven environment.
• Experienced with Microsoft Office suite (particularly Excel).
• Experienced with using ITS devices used at TMC’s (cameras, VMS, etc.).
• Basic knowledge of data analytics to help make data driven decisions.

Responsibilities include, but are not limited to, the following:

• Monitor and control intelligent transportation systems including but not limited to CCTV, PAPD and Port Authority Operations radio channels, PVMS and VMS.
• Monitor data from the JFK AOC Operational Dashboards to actively manage landside traffic conditions throughout the airport.

• Identify and report potential road hazards, signal timing, or traffic patterns that impede optimal traffic flow.

• Follow all SOPs and guidelines in the JFK AOC Traffic Management Handbook and Playbook developed by the Operations Manager in conjunction with the Shift Supervisors.
• Log all events, mitigations, incidents and construction closure that impact traffic conditions.
• Preparing and sending periodic traffic status updates summarizing traffic conditions, mitigations implemented, flight delays and cancellations, PAPD posts and officers, relevant incidents and any construction closure that may impact traffic conditions.
• Coordinate with the PAPD Construction Sergeant/Lieutenant to keep traffic flowing throughout the airport.
• Responsible for answering phone calls.
• Assisting the Shift Supervisor with communicating relevant traffic conditions to airport stakeholders at the JFK AOC.
• Responsible for preparing and end of shift report that will summarize staffing of the traffic management team at the AOC, PAPD Staffing in the field, peak hour volumes and mitigations implemented during the operational period.
• Monitoring the facility email inbox and replying to email messages as necessary.
• Must be flexible with their schedule and will be required to work a weekend shift weekly and on holidays on a somewhat regular basis.
• On rare occasions, you may be required to work extra hours or be on-call 24/7 at any time as the situation dictates including weekends, overnights, holidays, and in inclement weather as needed.

Salary Range

• $62,000 to $73,000

Arora and Associates, P.C. is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Women, disabled persons and veterans are encouraged to apply.

Mail, fax or email resume and cover letter referencing job no. N-2024-01:

Arora and Associates, PC

Attn: Hiring Manager

1200 Lenox Drive, Suite 200

Lawrenceville, NJ 08648-2329

Fax: 609-844-9799

Email: NYjobs@arorapc.com

Additional information about Arora and Associates, PC is available on our website: www.arorapc.com