The Home Delivery Assistant Manager is responsible for leading his/her team to deliver furniture directly to our customers' homes in a timely fashion, while maintaining our exceptional customer service standards and commitment to excellence. The Home Delivery Assistant Manager must be able to inspire and motivate a team to achieve established goals in a high-performance culture. Excellent customer service skills are essential for a successful delivery and the final stage of the customer shopping experience. As an assistant manager in our business, you and your team must provide outstanding customer service to your internal and external customers.

Essential Functions

· Manage the dispatch and routing of delivery teams’ daily assignments.

· Recruit hire and train delivery teams on company policies, processes and DOT compliance.

· Knowledge of DOT regulations and oversee/ensure DOT compliance.

· Manage overall maintenance of our fleet of trucks.

· Manage third party delivery contractors ensuring proper insurance, liability coverage and customer service.

· Accountable for commitment to Ashley Furniture's safety procedures and guidelines.

· Provide leadership to delivery teams, routing and warehouse associates.

· Consistently maintain energy, enthusiasm and ambition to flourish within a team environment.

· Proven ability to foster partnerships and establish realistic goals.

· Leading, Training, Coaching, and Developing Customer Delivery Teams.

· Communicate timely and professionally with our customer service centers, distribution centers, showrooms and customers.

· Implement company policies and procedures.

· Perform additional functions that may be assigned at the discretion of management.

· Performs other duties as assigned from time to time.

Schedule Expectations

· Scheduled a minimum of 40 hours per week

Education & Experience Requirements

· Associates degree preferred.

· Experience in the Home Furniture Industry a plus

· Operational and Delivery Management experience a plus

· Analytical and critical thinking skills.

· Must have professional communication, interpersonal and organizational skills.

· Proficient computer skills with the ability to learn new programs.

· Knowledge of computer Routing System, preferred

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Edison, NJ (Required)

Ability to Relocate:

• Edison, NJ: Relocate before starting work (Required)

Work Location: In person