Current employees: Please apply through the employee portal to be considered for this opportunity. Pay Range: $20.00 - $22.49 Hourly Department: Library Department Job Type: Regular Represented Exemption Status: United States of America (Non-Exempt) Closing Date (Open Until Filled if No Date Specified): June 16, 2024 The Opportunity: Everyone is welcome. At Multnomah County Library, we believe in creating spaces where everyone in the community feels welcomed. Our neighborhood locations offer space for people to learn, to create, to have fun and to simply come together as friends and neighbors. It takes a diverse staff to create such spaces. We know that. That's why we strive to hire staff who reflect the communities we serve. Our staff bring different values, lived experiences, perspectives and backgrounds to the library. It's those differences which help us create an environment where everyone is welcomed. That's why we'd like to invite you to bring your unique perspective and experience to our team! We're currently hiring Bilingual Chinese Access Services Assistants to fill openings across the library system. As a Bilingual Chinese Access Services Assistant, you will provide library services to both patrons and staff with a specific focus on assisting patrons from the Chinese community. Your primary responsibility will be handling library materials, but you will also assist with circulation and library account management issues. Your duties may include: Checking in book drop and properly shelving materials in library stacks. Assisting patrons with checking out materials. Providing account management assistance, including clearly explaining policies and procedures to patrons. Assisting patrons with balances due, including accepting payment, providing positive options, and negotiating and waiving charges when appropriate. Maintaining, troubleshooting, and teaching internal and external customers how to use equipment such as computers, copiers, check-out stations, credit card payment machines and cash registers. Preparing meeting rooms or other designated areas for programs. Helping with opening and/or closing a library location, ensuring the location is organized and safe for operations. Assist, support and connect patrons with culturally specific library services and programs. Work with Bilingual Chinese Library Assistants to provide outreach to the Chinese community. Provide feedback and input to management regarding services to our Chinese patrons. As a Bilingual Chinese Access Services Assistant, you will support your location's efforts to connect with the Chinese community. You may assist a librarian or library assistant with book displays or gathering outreach materials. You may provide assistance and support to the person-in-charge (PIC) or manager in connecting with members of the Chinese community who may have challenges utilizing the library system by bridging any potential communication gaps due to cultural differences. This is a physically demanding position, so you can understand when we say this might not be the right job for everyone. You will frequently lift and move items such as crates and stacks of books. You may also set up tables, chairs, computer and audiovisual equipment for programs and meetings. You must be able to work in a standing position for extended periods, kneel, reach, bend, and constantly grasp and lift materials from one to 15 pounds (and frequently lift 35 to 50 pounds). The library is open and welcoming to all members of our community, including individuals who may be encountering hardships or challenges that affect their behavior and interactions. As an Access Services Assistant, you should possess the ability to work respectfully and capably with people from all backgrounds and age groups. You must demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor while working with customers, co-workers and community. In providing customer service, you may encounter situations that require de-escalation or assistance from a supervisor or person-in-charge. Your ability to exercise quick and mature judgment in dealing with potentially disruptive, physically dangerous or abusive customers and emergencies is crucial. Multnomah County Library is committed to supporting our communities of color and other communities subjected to marginalization by centering race and intersectionality in the services we provide. As a member of our team all staff are expected to act as allies to library staff and patrons from communities of color and other groups subjected to marginalization by: Speaking up to support staff and patrons subjected to marginalization Speaking out against racism and oppression Demonstrating behavior that is culturally aware and sensitive Learn more about the library's services on our website. To Qualify We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. Minimum Qualifications/Transferable Skills: High school diploma or the equivalent One year of customer service experience involving direct public contact Knowledge of and experience working with the Chinese community. This experience is demonstrated by knowledge of the traditions, values, and customs of the community being served. Ability to speak, read, and write fluently in Mandarin and/or Cantonese as well as English. Ability to pass a criminal records check, should a job offer be extended. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to employment. Screening and Evaluation The Application Packet: A completed online application. A completed Self-Certification form. Please apply only once for this opportunity. The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: Initial review of minimum qualifications Consideration of eligible candidates Interview Reference and criminal records checks Language assessment The hiring list created from this recruitment may be used to fill current and future part-time, full-time and on-call positions throughout the library system. Additional Details Work Location: This position works onsite at one of our library locations. Serving the Public, Even During Disasters Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals. Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply. Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711. Questions? Recruiter: Anthony Cesario Email: anthonyc@multco.us Phone: 1 (503) 9883109 x83109 Application information may be used throughout the entire selection process. This process is subject to change without notice. Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. Job Profile: 7212 - Library Access Services Assistant Current Multnomah County employees must apply within Workday We're glad you are considering a career that gives back and supports the community. Working for Multnomah County means having the opportunity to make a real difference in the community, no matter what position you hold. 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