Description

Job purpose

The Branch Supervisor oversees the day-to-day activities of the retail branch bank including customer service, sales, operations, compliance, security, and managing performance of 2-7 employees. The Branch Supervisor manages the branch team through scheduling and monitoring employee time, motivating and coaching sales and service skills to team to retain existing and generate new business, overseeing the discipline process, and developing team members through training. The Branch Supervisor will also be an active participant in customer assistance transactions and new account functions, troubleshooting and positively resolving advanced customer issues and complaints, and be a strong resource of advanced knowledge for the branch team. Additionally, the Branch Supervisor will ensure department and bank goals are met and adhere to approved budgets as applicable.

Duties and responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Overall Management of the Branch’s Retail Department 

• Scheduling
• Performance management
• Issue and complaint resolution
• Ensuring goals/budgets are met 

2. Customer Assistance 

• Accurately and efficiently processing customer transactions, to include but not limited to: deposits, withdrawals, loan payments, cash advances, cashier’s checks, night deposits, and other routine requests. 
• Maintaining a cash drawer. Count and verify cash, adhering to limits, daily balance of cash drawer, and prepare commercial change orders. 
• Routinely provide customers with necessary account information and troubleshoot customer issues.
• Maintain confidentiality of customer information both inside and outside the bank. 
• Basic new account functions to include, but not limited to: opening of new and closing of checking, savings, certificate of deposit, and safe deposit boxes; submitting wires, placing stop payments, placing holds and reviewing hold for other tellers, online banking enrollment, issuing debit cards, etc. 
• Advanced new account functions to include account revisions, handling fraud, identify theft, IRAs (opening, withdrawals, transfers, RMDs, etc.) 
• Ability to open and manage business accounts, champion of business products, and make referrals for cash management services. 
• Loans 

3. Customer Relationship

• Knowledgeable of all bank products and services and ability to discuss details with customer and answer questions. 
• Ability to promote a positive customer experience by displaying a friendly approach, recognizing financial needs through conversation and listening, then making appropriate product and service recommendations and referrals. 
• Participate in branch and market goal initiatives. 
• Manage portfolio of customers for NSFs, cross sale opportunities, and troubleshooting for any issues, etc.

4. Other Activities

• Ability to demonstrate compliance with all bank policies, procedures and regulations for assigned job functions to minimize risk. 
• Completes all required and job-specific training. 
• Promote CNB as a relationship community building financial institution with focus on volunteerism and teamwork. 
• Ability to exercise judgement, raise questions to management, and adhere to policy guidelines. 
• Approach co-workers positively and provide support. 
• Assist in the opening/closing duties and other operational requirements of a branch
• Managing the cleanliness of the bank facility and upkeep of bank equipment 
• Other duties as assigned 

Requirements

Skills and Qualifications

• High school diploma or equivalent GED. At least one year of cash handling, banking, sales, or supervisory experience is required. 
• Superb numerical skills.
• Excellent communication, sales, and negotiation skills.
• Ability to promote a positive customer experience by displaying a friendly approach, recognizing financial needs through conversation and listening.
• Ability to demonstrate compliance with all bank policies, procedures and regulations for assigned job functions to minimize risk.
• Ability to promote CNB as a relationship community building financial institution with focus on volunteerism and teamwork. 
• Ability to exercise judgement, raise questions to management, and adhere to policy guidelines.

Working conditions

The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.

Physical requirements

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

Direct reports

Universal Bankers 

Commercial National Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Human Resources at 870-216-3505. This contact information is for accommodation requests only and cannot be used to inquire about status of an application.