The Bilingual Loan Servicing Specialist is responsible for supporting business efforts through exceptional customer service and a continued focus on borrower satisfaction. The Loan Servicing Specialist will be responsible for inbound and outbound calls regarding loan questions, customer service and light collections.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Inbound/outbound collection calls
• Control calls in a professional manner
• Be persistent
• Negotiate settlements or repayment plans
• Follow Federal and State laws when dealing with the collection of debts
• Perform skip tracing attempts to locate borrowers current contact information
• Update account with current borrower information
• Handle inbound and outbound calls regarding loan products and features
• Excellent communication, negotiation and writing skills
• Working knowledge of state and federal laws applicable to collections, including the F.D.C.P.A.
• Develop and maintain up-to-date knowledge of policies and procedures via training classes, on-line policies / procedures, bulletins and departmental meetings for advanced products and/or loans with advanced features.
• Other duties or tasks as assigned by management.
• Provide assistance with repayment plans and customize repayment solutions for borrowers.
• Maintain call center metrics month over month.
• Complete back office tasks as needed.
• Other projects and responsibilities may be added at the managers discretion.

JOB REQUIREMENTS AND QUALIFICATIONS

Education: Bachelor’s degree (B.A.) or equivalent; or 1 year related experience and/or training; or equivalent combination of education and experience.

Training Requirements (licenses, programs, or certificates): No certifications necessary. Experience: Two to four years of related experience.

Other Knowledge, Skills and Abilities: Team player, strong work ethic, self-motivated, ability to multitask, fast learner, organized, and be able to work under pressure. Microsoft Office.

WORK ENVIRONMENT/OTHER INFORMATION

• Fast paced environment
• Possible work on Saturdays and varying shifts
• Moderate noise level

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift

Experience:

• Call Center & Collections: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person