Fast-paced ophthalmology Surgery Center in Tacoma, WA seeks individual to fill a permanent, full-time front office position. Ideal candidate will have outstanding telephone, secretarial, communication and computer skills. Must be organized, multi-task oriented, energetic and possess a positive, professional attitude. Minimum of two years customer service/telephone receptionist experience preferred. This job is Monday-Friday 6am-4pm position with no weekend work!

Education and Experience:

High school diploma or equivalent.

Two years minimum experience in a Customer Service.

Essential Skills and Abilities:

•Excellent customer service and communication skills.

•Accurate data entry.

Ability to work as a team member.

•Management of multiple tasks simultaneously.

•Motivation to succeed.

•Strong organization with attention to detail.

•Empathetic personality with concern and respect for patients’ needs.

•Composure under pressure.

•Respectful treatment of patients and co- workers.

RESPONSIBILITIES:

•Data Entry and Chart Administration

• Reach out to patients for updated information.

•Schedules, reschedules, and cancels appointments as necessary.

•Telephone and Greeting

•Answers telephone calls promptly (two rings).

•Addresses the caller’s concern.

•Directs all calls to appropriate personnel.

•Identifies emergency calls and schedules appropriately.

•Triages emergency calls and RX requests.

Consistent Patient Follow-Up

•Patient Check-In

•Checks patients in, greeting everyone in a pleasant and professional manner.

•Tracks patients in the reception area and communicate with them, as needed.

•Enters all new patient demographic information into the computer.

•Marks arrival time of patients in office and make sure that patients are seen on time.

•Administrative

•Places telephone calls to patients to confirm upcoming appointments and verifies information required of the patient at the time of appointment.

•Places telephone calls to no-show appointments; reschedules as needed.

•Performs other duties as required by the ASC Manager

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Weekly day range:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person