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** Craft Bartender**
**Job Category****:** Tasting Room **Requisition Number****:** CRAFT01099 Showing 1 location **Job Details**
**Description**
**Position Summary:**
The Craft Bartender serves as the nucleus of the customer experience at Bently Heritage by conducting customer and vendor samplings to drive brand awareness and product education. The Craft Bartender ensures the tasting room operates at standards set by the company and delivers the highest level of customer service and satisfaction by educating customers on the Bently brand, history and facility.
**Essential Functions and Responsibilities:**
* Maintain a high level of relevant knowledge of Bently Heritage, its products, facilities and history by remaining familiar with current press information, memos, marketing information and other spirits-related publications that are provided.
* Educate customers regarding the Bently Heritage products, facilities, history and all other relevant information.
* Responsible for having a high knowledge of craft cocktails in order to incorporate Bently Heritage Distillery products into a craft cocktail menu.
* Assess guests needs and preferences in order to make suggested recommendations.
* Enhance customer experience by providing a welcoming, educational, exciting and inviting experience to all Bently Heritage customers.
* Provide assistance to guests by checking to ensure they are enjoying their experience and taking corrective action to problems.
* Prepare alcohol and/or non-alcohol craft beverages for tasting room guests.
* Pour spirits for tasting events for guests at a pre-determined level.
* Provide answers to customer inquiries and give general information in regard to the Heritage products, facilities, and/or history.
* Handle routine sales transactions which include, but not limited to operating cash register, accounting of daily sales, handle purchases using POS system, and provide retail-related guidance to customers.
* Assist with maintaining cleanliness of facilities.
* Assist with special event planning, including but not limited to, social events, business events, and private distillery groups.
* Assist with spirit specific work-labeling, capping, bottling, when needed.
* Assist with providing tours to guests, as needed.
* Check customers identification and confirm it meets legal drinking age.
* Restock and replenish bar inventory and supplies.
* Other tasks or duties as assigned by supervision or management, that may be required to ensure the continued success of the company.
**Qualifications:**
Special Licenses and/or Certificates:
* TIPS certification or similar class preferred, but not required
* WEST certification or similar preferred, but not required
Education and/or Experience:
* High school diploma or equivalent
* 3-5 years of customer service related experience; or equivalent combination of education and experience
* Prior spirit knowledge is strongly encouraged, but not required, though an interest in learning about spirits is a must
* High end retail experience a plus
Other Skills and Qualifications:
* Must be fully vaccinated against COVID-19 prior to starting date, and must remain fully vaccinated throughout employment, including receipt of recommended booster doses as recommended by federal, state, and/or local health authorities, unless contrary to applicable law.
* 21 years or older
* Demonstrates and understands safety as our core value and follows the key essentials to safety as set forth by our safety resolution; coaches others to do the same.
* Able to work a flexible schedule (Weekends, holidays, evenings, etc.)
* Acquire and maintain thorough knowledge of distillery and spirits
* Comply with all food and beverage regulations.
* Professional, warm, and welcoming presentation.
* Strong hospitality and customer service focus
* Self-motivated and driven to increase knowledge of Bently products and share knowledge with customers
* Able to multi-task in fast paced environment
* Strong analytical and logic thinking capability
* Good organizational abilities
* Excellent people skills; able to project a friendly and helpful manner at all times
* Able to perform quality work efficiently with minimal supervision
* Able to be responsive and flexible at last minute requests
* Able to effectively suggest and sale product to customers
Computer Skills:
* Basic knowledge of personal computers and peripherals, word processing and spreadsheet software, e-mail and the Internet.
* Ability to learn point of sale systems and spirits software.
**What you'll love about working here:**
* We promote coaching, teaching and learning. You'll expand your knowledge quickly in an open environment.
* Full-time position meaning that Bently Heritage offers a benefit and compensation package that includes medical, dental, vision, life insurance, short and long-term disability, fitness reimbursement, 401(k) with employer matching, and a competitive salary.
To learn more about the Bently family of companies, please visit the Bently Heritage .
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Full Time
$20k-26k (estimate)
06/16/2024
07/03/2024
bentlyenterprises.com
MINDEN, NV
50 - 100
2001
DONALD E BENTLEY
$10M - $50M
Retail
We're a diverse set of businesses united by a single theme: from architecture to agriculture, from technology to history, we're driven by the passions of our people. Learn more at www.bentlyenterprises.com Meet the Bently Family of Companies Bently Heritage - An estate distillery leading the farm-to-flask revolution in Minden, NV. www.bentlyheritage.com Bently Ranch - Sustainable cattle, crops, and compost in the traditions of the old west in Minden, NV. www.bentlyranch.com Bently Reserve - This historic events venue is one of America's premier destinations for weddings, meeting, and conferenc ...
es, and social gatherings in San Francisco. www.bentlyreserve.com Bently Nob Hill - Luxury living at the top of Nob Hill, San Francisco. www.bentlynobhill.com
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The following is the career advancement route for Craft Bartender positions, which can be used as a reference in future career path planning. As a Craft Bartender, it can be promoted into senior positions as a Sommelier that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Craft Bartender. You can explore the career advancement for a Craft Bartender below and select your interested title to get hiring information.