Job Profile Summary

We are looking for a Customer Service Representative to be responsible for learning to provide 1st level phone and email-based customer service support.* This position will be part/full-timecontract and onsite.*

What You’ll Do

· Provides efficient and effective service to customers by using the appropriate course of action to meet or exceed their requests

· Ability to handle money and make change for various U.S. bill denominations

· At end of shift, balance cash and prepare accurate cash deposits on monies collected.

· Ability to deal with the public in a tactful and courteous manner

· Ability to express ideas and concepts clearly

· Ability to create positive customer relationships by defusing angry and upset customers

What You'll Need

Required:

· A prerequisite of a minimum 3 months of customer service experience is required.

· High school diploma or GED

· VECTOR Experience

· Bilingual English and Spanish

· Excellent tact and diplomacy

· Excellent written communication skills with supervisors, peers, and customers

· Proficiency in keyboarding/data entry/ type 30 words per minute

· Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology

· Time management skills (dependable, accurate, and detail oriented)

· Flexible work schedule including weekends

Physical Demands

· Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

· Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

· Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Job Types: Full-time, Contract

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Commute:

• Niceville, FL 32578 (Preferred)

Ability to Relocate:

• Niceville, FL 32578: Relocate before starting work (Required)

Work Location: In person