Top reasons people love working for Panhandle Public Health District: Flexible Scheduling, Meaningful Work, Family-Friendly, & Competitive Wages and Benefits!

Are you a people person with excellent organizational skills? We’re looking for a Front Office Receptionist/Administrative Assistant to join our team! You’ll be the friendly face greeting our clients and ensuring their experience is welcoming and efficient. Manage inquiries, appointments, and essential administrative tasks to keep our clinic and office running smoothly. Bilingual skills are a plus. Apply now and be the cornerstone of our Scottsbluff office. You can find the complete job descriptions at www.pphd.ne.gov, along with how to submit an electronic application and upload a cover letter and resume. We will be accepting applications until June 2, 2024, or until filled.

Essential Duties:
Patient Interaction and Appointment Management:

• Welcome patients and visitors to the clinic in a friendly and professional manner.
• Complete the check-in process, verifying personal information, and confirm appointments.
• Monitor the waiting area to ensure patients are comfortable and attended to promptly.
• Manage appointment bookings via phone, email, or in-person inquiries. Coordinate with clinical staff to schedule appointments efficiently, ensuring optimal use of clinic resources.
• Inform patients about appointment details and any necessary preparations, ensure inclusion of the Social Determinants of Health Screener in initial paperwork, and provide referral information if appropriate.
• Answer inquiries about vaccine availability, eligibility criteria, and other relevant information.
• Refer all medical questions, including those about vaccinations, to appropriate nursing staff.
• Address patient concerns, complaints, or inquiries in a professional and empathetic manner. Report issues to appropriate staff members or management as needed.
• Assist with clinics off-site as needed.

Administrative Tasks and Financial Responsibilities:

• Perform administrative tasks such as data entry, filing, scanning, and organizing documents. Maintain accurate records of patient information, appointments, and clinic activities.
• Verify insurance coverage and process the necessary paperwork for billing purposes. Assist with billing as time allows.
• Assist patients with insurance-related inquiries and provide guidance on payment options if needed.
• Receive payment in the form of cash, check, and credit cards.

Facility Maintenance and Coordination:

• Ensure the reception area is clean, organized, and well-stocked with necessary supplies.
• Keep the waiting room message center current, including the electronic sign and information on counters and tables.
• Accept deliveries and retrieve mail.
• Complete end-of-month functions and send information to the main office.
• Put out and bring in sandwich boards and signs on days that weather permits.
• Keep bathrooms supplied with paper.
• Change furnace filters monthly.

Collaboration and Professional Development:

• Work collaboratively with clinical staff, administrative personnel, and other team members to maintain a cohesive and efficient workflow. Communicate effectively to ensure seamless coordination between the front office and clinical operations.
• Actively participate in Performance Management and Quality Improvement activities.
• Participates in PPHD and community emergency response training and drills in support of public health emergency and disaster preparedness.
• Contribute to and participate in implementing the strategic plan as assigned.
• Contribute to the development of program goals and objectives.
• Assumes responsibility for own professional growth and development by pursuing education, participating in professional committees and workgroups, and contributing to a work environment where continual improvements in practice are pursued.

Compliance and Confidentiality:

• Performs other duties as assigned.
• Compliance with all PPHD personnel policies and procedures.
• Follow and adhere to all HIPAA and PPHD confidentiality and privacy policies and practices.

Minimum Qualifications:

• High school diploma or equivalent; additional certification in office administration or related field is a plus. Proven experience in a customer service or administrative role, preferably in a healthcare or medical setting.
• Exceptional writing and interpersonal communication skills, computer skills, and demonstrated cultural competence are essential.
• Valid driver’s license, current vehicle insurance certificate, and access to reliable transportation to all assigned work locations.

Knowledge, Skills and Abilities:

• Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse individuals.
• An energetic self-starter who can function comfortably in a team environment and independently and relates well to the public.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize responsibilities effectively.
• Delivery of services and education in a culturally sensitive manner.
• Flexibility and the ability to manage time and multiple tasks with little supervision.
• Proficiency in basic computer skills, including Microsoft Office Suite and electronic medical record systems.
• Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.

Job Type: Full-time

Pay: $15.96 - $23.96 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Ability to Commute:

• Scottsbluff, NE 69361 (Required)

Work Location: In person