Clinical Applications Specialist

MOLLI Surgical – US North East

Locations: Massachusetts, Maine, New Hampshire, Vermont, Rhode Island, Connecticut, New York, East Pennsylvania, Delaware, New Jersey, Maryland, Washington D.C., Virginia

Reports to: Clinical Operations Lead

Relocation: No

May 2024

MOLLI Surgical started with one patient’s voice — a patient who asked if there was a way to make her breast cancer journey better. Her voice led to the creation of our flagship wire and radiation-free technologies — MOLLI 2® and MOLLI re.markable™. Our innovations are intended to replace outdated procedures to mark cancerous lesions for surgical removal with greater precision, efficiency and cost-effectiveness. We are obsessed with every detail of our design process to ensure surgeons and radiologists have the best possible tools in their hands to support an improved patient experience.

Our flagship device, MOLLI®, has been recognized by TIME as one of 2022’s “Best Inventions” in the Medical Care category and named to Fast Company’s list of the “Next Big Things in Tech.” We are proud to build the advanced solutions that patients and physicians prefer. 

As Clinical Applications Specialist at MOLLI Surgical , you are on a mission to make care delivery simpler for our customers. Your role as an ambassador for MOLLI Surgical and its values will foster customer loyalty and satisfaction, while facilitating the implementation of MOLLI Surgical’s products and clinical support programs through your exemplary clinical acumen. You will report directly to the Clinical Operations Lead, with a dotted line to the Vice President of Sales for the region you support. You will be focused on clinical support, maximizing the value of customer interactions, providing customers with operational efficiency insights, territory development, product support, and clinical evaluations. Travel will be required up to 50% with occasional overnight stays depending on geography and business needs.

Responsibilities

• Execute clinical training programs and participating in continuous program improvement
• Onsite customer support to manage account patient workflow and improve operating room efficiency
• Support care providers in developing customized workflow solutions to facilitate product adoption within all multidisciplinary specialties (i.e., Radiology, Operating Room, Sterile Processing, etc.)
• Post-sale support onboarding / in-servicing customers with clinical support, product training and education
• Characterize the operational workflow of customer sites to identify areas of inefficiency and provide actionable insights for improvement
• Coordinate demonstration/loaner programs, start-up programs and transitions to routine use
• Partner with Sales to penetrate competitive accounts, gather and communicate market and clinical intelligence to the business, along with field requirements and opportunities to excel
• Provide leadership in clinical analysis and development/execution of strategies and action plans to drive sales and clinical improvements to products and programs
• Develop and nurture long-term customer relationships coupled with the ability to identify and capitalize on opportunities to satisfy ongoing customer needs
• Act as a channel for voice of the customer to inform future product development

What We're Looking For 

• Allied health professional degree (RN, MRT (R, T), RRT, PA, etc.)
• 5 years of demonstrated clinical experience
• 5 years of experience in healthcare
• Experience working with operations management within healthcare facilities
• Proven key account management
• Strong influencing, interpersonal and networking skills to drive collaborative culture at all levels
• Strong critical thinking and analytical skills
• Proven track record of relationship-building skills
• High-level presentation skills; able to present ideas to customers in a way that facilitates learning and clinical impact
• Articulate communicator, a people person
• Exceptional level of accountability and integrity
• Must be willing to live within assigned territory
• Must be eligible to successfully apply and receive clearance with all vendor credentialing required by hospitals, medical centers and ambulatory surgery centers throughout the United States
• Exemplifies Our Values (see below)

Nice to Haves 

• Ability to energize, develop, and build rapport at all levels within an organization
• Demonstrated ability to analyze customer data and develop clinical programs to support customers
• Basic proficiency in G-Suite and Salesforce.com
• Experience in medical device industry

Our Mission & Values

We exist to save and improve lives with cutting-edge technology.

• We are urgent and unwavering in our service of others.
• We listen, adapt and persevere as we pursue excellence .
• We honor our commitments and act with integrity .