Position Title: Lead Parts Specialist

Reports To: Parts Region Manager

Exempt/Non-exempt: Non-exempt

Union (Y/N): No

Department: Parts

Location(s): Whately, MA

JOB SUMMARY

Lead Parts Specialists lead the Branch Parts Department in all daily functions. Direct & maintain the daily activities of the branch parts department while operating within all policies & procedures of the company. Ensure high customer satisfaction. Maintain high levels of communication between customers & the Parts, Service, & Sales departments.

PRIMARY RESPONSIBILITIES

• Assist the Customer Support Specialist with the quoting process, customer updates, possible leads, etc.
• Monitor all parts orders & follow up on back ordered parts as required to insure timely delivery to the customer, (OTC, Service, & Sales Dept.).
• Create an atmosphere of high “Safety First Awareness”.
• Maintain a clean, well-organized parts department to include the warehousing of parts, the parts counter area, & the customer/display areas.
• Work together with the inventory control manager ensuring that stocking levels remain acceptable, returns are properly accounted for, & on-going cycle counts are completed.
• Communicate directly with all upper management as required to harmonize the goals of the company.
• Assist branch parts counter person to achieve high levels of accuracy regarding parts look-up & identification, order processing, receiving, freight recovery & invoicing procedures.
• Preserve & maintain an open atmosphere of trust, communication & cooperation throughout the local branch parts department as well as all other company wide branch departments & employees.

QUALIFICATIONS / EXPERIENCE / ATTRIBUTES

• A good working knowledge of operating a Parts Department.
• Strong organizational, communication, & decision-making skills.
• A high level of parts knowledge.
• Leadership ability in motivating customer satisfaction, management / employee participation, & safety awareness, etc.
• A simple knowledge of accounting standards as they apply to running a profitable Parts Department.
• This position requires completing & maintaining all available safety certifications made available by management.
• Candidate must possess C.N. Wood’s Core Values: We are ONE C.N. Wood. Each person and department may have their own identity, but together we are a team. We promote respect, teamwork, open communication, and cooperation across the entire organization. Our customers come first; we strive to do more than they expect. We have integrity; we play to win, but we don’t cheat. We are better than we were yesterday, but not as good as we’ll be tomorrow. Our prior self is the only competition we measure ourselves against.

WORKING CONDITIONS

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. Ability to periodically lift up to 50 pounds. Ability to work in an Office & Warehouse environment.

EEO STATEMENT

C.N. Wood is an equal opportunity employer that values the strength diversity brings to the workplace. It is our policy that we will not discriminate against any person based on race, color, religion, sex, national origin, ancestry, disability, or veteran status.