About Symphony Homes

Symphony Homes has been building dream homes in Utah for over 35 years. We focus on building in the best locations along the Wasatch Front, with a strong emphasis on delivering industry-leading customer experience. We have built a reputation in the market for both the high quality and the beauty of the homes and communities we create. Over the years, we have won multiple awards for our design innovation. The Symphony team is critical to our success, and we strive to live the purpose and values that our founders have instilled in the company since 1988. Symphony Homes believes in fostering an exceptional work environment where each employee is empowered to be their best.

Our Purpose:

Symphony Homes’ purpose is to enrich the lives of our customers and employees by building enduring homes and beautiful neighborhoods.

Core Values:

· Customer Focus

· Teamwork

· Communication

· Discipline

· Integrity

· Attitude

THE ROLE

This role will be responsible for delivering an industry-leading customer experience for Symphony Customers, by selling quick move-in (QMI)/ inventory homes and pre-sell (dirt) homes.

Primary Responsibilities:

· Manage customer meetings from model walk-ins, Internet Sales Consultant (ISC) set up meetings, and self-generated leads.

· Enter and update information and interactions into a customer management database.

· Guide homebuyers through the entire sales process from initial meeting, to contract, structural, design, construction, final walk and close. Initiate customer touch points with weekly progress updates.

· Maintain follow up tactics to continue to engage and foster customers not ready to transact.

· Generate new opportunities through prospecting existing leads in CRM, Realtor and Brokerage networks, community events and other networking opportunities.

· Model home coverage and parade of home coverage.

· Sales meeting and customer backlog meeting attendance.

· Track and enter metrics for reporting (traffic, QMI appointment feedback, model and QMI maintenance)

· Assist with ideas for marketing material and relevant outbound touchpoints.

Qualifications:

· Utah real estate license

· New construction, or onsite sales with a builder experience

· Proven history of success with customer experience

· Positive attitude and abundance mindset

· Excellent verbal and written communication and follow-up skills

· Ability to analyze, propose and present solutions to complex problems

· Outstanding customer experience skills

· Strong attention to detail and effective time management

· Self-motivated with the ability to work independently

· Ability to interface regularly with customers

· High school degree or equivalent

· Driver’s license and ability to drive to various job sites

· Professional appearance and presentation

· Strong computer skills including Microsoft Excel, Outlook, Word, CRM and tech suite

· Ability to understand floor plans and help customers with the customization of floor plans

Time Requirements and Location:

Full-time in model homes, this is a 1099 independent contractor position. Must be able to work nights, Saturdays and most holidays.

Symphony Homes is an equal-opportunity employer. All employment decisions will be made without regard to age, race, religion, color, national origin, sexual orientation, gender, gender identity or expression, marital status, disability, or any characteristic protected by law.