Position Summary:

The In-Home Monitor is primarily responsible for conducting assessments/ re-assessments on homemaker clients based on eligibility requirements. The In-Home Monitor is also responsible for quarterly supervision of PSS and Homemaker clients to ensure needs are being met. Installation of Emergency Response units as needed.

Essential Functions:

1. Conduct admission visits for PSS clients to initiate services within 48 hours of receipt of referral.

• Complete all necessary paperwork as required by AHHS policies and procedures.
• Establish PSS Plan of Care to meet the needs of the client and as outlined by the service authorization.
• Submit completed referral form to Scheduler for data entry and scheduling needs.

2. Admit Homemaker clients as directed.

• Assess referrals for eligibility.
• Conduct reassessments annually to determine ongoing eligibility.
• Complete all necessary paperwork as required by AHHS policies and procedures
• Discuss and implement voucher option with eligible clients.

3. Provide onsite monitoring of PSS clients quarterly. Provide direct/indirect monitoring of homemaker clients quarterly.

• Conduct visits to assess quality of care provided to clients.
• Evaluate staff performance with the plan of care to determine if client’s needs are being met, client is satisfied with services and if hours are being provided as authorized.
• Notify Chief Operating Officer of staff performance issues.
• Review and update the plan of care to accommodate clients’ needs.
• Monitor compliance with AHHS’ safety policies and procedures when appropriate
• Provide appropriate follow-up and referral to community resources if indicated.

4. Maintain tracking systems to ensure timely completion of required paperwork.

• Ensure homemaker reassessments are completed annually.
• Complete risk assessment profiles annually.
• Make supervisory phone calls to all homemaker clients every 3 months to verify receipt of services, discuss client’s status, review any unmet needs and provide appropriate follow-up and referral to community resources.
• Maintain a monthly homemaker waiting list by site as required by the Bureau of Elder and Adult Services (BEAS) and submit monthly to the Chief Operating Officer.

5. Denial/Reduction/Suspension/Termination of Services

• Issue notices of denial/reduction/suspension/termination of homemaker services in accordance with guidelines and BEAS approved forms.
• Provide 10-day and 60-day appeal rights in accordance with Section 69of the BEAS Policy Manual.
• Complete all necessary paperwork and submit to the billing and referral specialist for computerized entry.

6. Comply with all AHHS policies and procedures.

• Maintain confidentiality.
• Attend mandatory meetings and in-services.
• Complete with accuracy all required paperwork, records and reports in a timely manner.

Education, Skills, and Experience Required

• Must have good communication, written, and observational skills.
• Good decision-making skills.
• Ability to complete paperwork in a timely manner.
• Prior experience in Home Health preferred.