Job title: Platform Solutions Specialist

Reports to: Director of Platform Solutions

Primary Duties:

• Collaborate with financial advisors to gather client data, assess financial goals, and assist with the creation of meaningful financial plans customized for each client
• Support advisors with preparation of financial plans, presentations, and other materials for client meetings and reviews
• Ensure compliance with regulatory guidelines and industry best practices
• Develop and maintain working knowledge of multiple planning tools
• Support financial planning vendor transitions, to include capturing client data from one system and rationalizing it within the new system
• Identify opportunities to leverage technology tools (Black Diamond, etc.) and software to streamline processes and enhance operational efficiency
• Assist in the evaluation and implementation of financial planning software, CRM systems, portfolio management platforms, and other technology solutions
• Design and execute a consistent training program for advisors and team members on the effective use of platform tools
• Stay up to date with industry trends and advancements in financial planning and other technologies to identify new opportunities for improvement
• Create and consistently deliver to Director of Platform Solutions a report of activities, positive impact on business results, etc.
• Participate in client meetings and discussions to provide technical expertise and support
• Assist in preparing and delivering presentations to clients, explaining complex financial concepts and strategies in a clear and concise manner
• Respond to client inquiries, troubleshoot technology-related issues, and provide prompt and accurate resolutions
• Build and maintain strong relationships with advisors by delivering exceptional service and demonstrating a deep understanding of their financial needs
• Develop subject matter expertise on the multiple tools available on the overall platform
• Assist the team with communications of new additions to the platform designed to increase awareness and adoption where appropriate; this could include advisory programs, insurance products, or alternative products

Education and Experience:

• Experience in the field is desriable, although not required, as this is an entry-level financial planning position with career development possibilities. Candidates must be enrolled or have completed a financial planning educational program leading to certification (i.e., CFP®, and/or CPA/PFS). For candidates without financial industry experience, other professional experience is preferred.
• B.A. or B.S. degree, preferably in Financial Planning, Finance, Accounting, or Economics.

Knowledge/Skills/Certifications:

• Prior investment industry experience preferred
• Client-focused
• Sales-oriented
• Good organizational and project management skills
• Strong time management skills
• Ability to be strategic and creative
• Strong analytical skills
• Excellent written and verbal communication skills
• Ability to identify, meet, and follow through with client needs and requirements with a keen attention to detail
• Excellent project management skills with the ability to prioritize and track multiple tasks
• Proficiency in Microsoft Office Suite
• Knowledge of, or some experience with, the following would be considered a plus: eMoney, MoneyGuide Pro, Right Capital, Wealthcare GDX, Black Diamond, Salesforce, CAIS, Envestnet, Nitrogen Elite, and Zoom Meetings

Licenses Required: 7, 63, 65, Life and Variable preferred. If not licensed, able to obtain within 6 months of employment

Physical Requirements:

• Ability to speak, to hear, and to operate business equipment such as computers, printers, etc.

Environmental Requirements:

• Professional office environment
• Must be located in the Dallas corporate office, but open to conversations regarding remote work