Do you want to join a company that:

• has been voted a Top Workplace in the Madison, WI area for the fifth year in a row?
• is a family-based company that values a work-life balance?
• has quarterly chair massages available at no cost to its team members?
• has recently implemented solar panels to help reduce its carbon footprint?

At Amtelco, we believe in the importance of individuals, the diversity they bring, and the power of teamwork. We listen to our team members and select initiatives that are important to them. Join our family-owned business where we value work-life balance and create a fun, supportive, inclusive environment for our team members to succeed in!

Amtelco is the leader in developing SQL-based applications that are an open platform for critical interoperability in Healthcare and Commercial markets throughout the United States. We have received more than 30 U.S. Patents for telephony software, data handling methodologies, and telephone switching devices!

We’re actively seeking an IT Helpdesk Support Specialist in our Customer Service department that will contribute to our mission of working with our family of customers to provide the very best products and support while creating a successful long-term partnership. This position works to provide technical assistance to computer system users of Amtelco desktop applications and server databases with the network-based messaging system by answering questions on the applications or resolving computer problems for clients via telephone and remote control. Additionally, this talented and dedicated team member provides assistance concerning the use of computer desktop server hardware and software, including application functionality, installation (hardware & software), network hardware, database support, and operating systems.

This Full-Time position is based at Amtelco’s corporate headquarters in McFarland, WI and reports to our Director of Field Engineering. Determined by your director, the benefit of a hybrid workplace model occurs at different times for each employee based on job performance.

How will I make an impact?

• Oversee the daily performance of client computer systems
• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Enter commands and observe system functioning to verify correct operations and detect errors
• Remotely help to set up equipment for client use – performing or ensuring proper installation of cables, operating systems, or appropriate software
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Maintain Helpdesk records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Refer major hardware or software problems or defective products to the Team Leader and hardware/software departments for resolution
• Develop training materials and procedures, or train clients in the proper use of Amtelco hardware or software
• Confer with team, clients, and management to establish requirements for new systems or modifications
• Prepare evaluations of software or hardware and recommend improvements or upgrades
• Read trade magazines and technical manuals or attend conferences and seminars to maintain knowledge of hardware and software
• Participation in rotating On-Call assignments is required (nights, weekends, & holidays with a 6-week rotation)

What does success look like in this role?

• Associate/Bachelor’s Degree – some college coursework completed, and some experience is recommended
• Microsoft XP, Windows 7, Windows 8, Windows 10 experience required (A Level)
• Some programming and database (MS SQL, Access) knowledge and experience is recommended
• Computers and Electronics – Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
• Customer and Personal Service – Knowledge of principles and processes for providing customer & personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Telecommunications – Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
• Time Management – Managing one's own time and the time of others.
• Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
• Engineering and Technology – Knowledge of the practical application of engineering science and technology including applying principles, techniques, procedures, and equipment to the design and production of various goods and services
• Systems Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes

Amtelco chooses not to employ persons who require sponsorship for an employment visa, such as an H-1B visa. Being authorized to work in the U.S. and being able to physically work in our McFarland, WI office is a precondition of employment.

Job Type: Full-time

Pay: $18.27 - $23.08 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Education:

• Associate (Required)

Ability to Commute:

• McFarland, WI 53558 (Required)

Ability to Relocate:

• McFarland, WI 53558: Relocate before starting work (Required)

Work Location: Hybrid remote in McFarland, WI 53558