SUMMARY OF POSITION

Performs complex planning, research, consultative, technical and program administration work. Work involves developing, implementing and assisting with maintaining the activities of the region’s regional 9-1-1 network geographic information systems (GIS) and computer systems. Other work involves providing consultative and technical services to other governmental agencies, community organizations and the general public. Work also involves establishing program goals and objectives; developing program guidelines; developing schedules, priorities, and standards and evaluating activities. Works under general supervision with considerable latitude for the use of initiative and independent judgment.

ORGANIZATIONAL RELATIONSHIPS

1. Reports to: Regional 9-1-1 Network Director

2. Directs: May supervise support personnel or contractors.

3. Other: Has regular contact with local elected officials, city/county staff, local, state and federal emergency response agencies, contractors, Planning Commission employees and the public.

EXAMPLES OF WORK

Essential Duties:

Assists with maintaining and improving GIS or Geographic Information System, related servers, software and services;

Assists with maintaining of the 9-1-1 website and databases, as necessary;

Assist in assigning rural addresses, and correcting invalid addresses;

Assist in the creation of maps to aide emergency responders and public safety answering points;

Assists with maintaining the wide area network, cable and hub installations, inventories, and other related duties;

Assists with maintaining 9-1-1 hardware, computers, network equipment, support software, and power back-up equipment;

Assists with in-person or remote day-to-day oversight of the activities involved with the operation of the regional 9-1-1 Network and all call taking equipment.

Assists in the delivery of 9-1-1 communications-related training and development either in person or through remote access;

Assists in the development and improvements of the 9-1-1 primary and secondary networks and processes to ensure system reliability;

Assists local jurisdictions to correct all issues affecting 9-1-1 hardware and software;

Works with vendors to install and maintain backup power sources for the 9-1-1 Network;

Assists with communication with 9-1-1 vendors, telephone companies, 9-1-1 users, and management;

Assists with user support and training in the use of available hardware, software, and utilities;

Assists with the development and maintenance of VoIP telephone systems;

Assists with budget and planning recommendations for vendor contracts and hardware or software upgrades;

Assists with the preparation of budget recommendations for network facilities;

May work with the PRPC’s Regional Emergency Communications Manager to develop solutions to issues involved with the operation of the 9-1-1 network, equipment and backup networks over PANCOM, the Panhandle Regional Interoperable Communication System;

May work with the PRPC’s Regional Emergency Communications Manager to develop and maintain the backup PANCOM system and solve PANCOM system glitches as they might occur on a timely basis;

Assists in renewal of interlocal agreements for 9-1-1 services;

Assists with gathering information for grant and contract reporting;

Assists with public education activities as it pertains to 9-1-1;

Assists with providing information, maintains records and files, and acts as a general resource for making future 9-1-1 improvements.

Performs such other related duties as may be assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: general understanding of GIS concepts; the principles, practices, and techniques of computer operating systems; computer hardware and software relevant to network facilities and data processing techniques; network operating systems, security software, performance monitoring and capacity management tools; VoIP telephone system setup and maintenance.

Skill/Ability to: analyze and evaluate problems and solutions as they pertain to GIS and technology, maintain effective working relationships with other 9-1-1 and Planning Commission employees, public officials and the public. Demonstrate proficiency in both oral and written communication. Maintains adequate ability to maintain/configure 9-1-1 related customer premise equipment and auxiliary equipment. Willingness to become proficient with PRPC specific software and solutions by attending trainings or workshops.

Must be capable of lifting 50 pounds.

ACCEPTABLE EXPERIENCE AND TRAINING

Bachelor’s degree in geography, computer science, or a related field; plus at least two years of experience in computer science or network management profession;

or Bachelor’s degree in geography, computer science, or a related field, plus at least four years of progressively responsible experience in computer science or network management profession;

or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

CERTIFICATES AND LICENSES REQUIRED

Appropriate Texas driver's license or available alternate means of transportation.

* for the purpose of compliance with the Americans with Disabilities Act (ADA)

Job Type: Full-time

Pay: $41,779.00 - $60,300.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Amarillo, TX 79101: Relocate before starting work (Required)

Work Location: In person