Description

The Technology Alignment Admin’s primary responsibility will be to oversee the design, configuration, and maintenance of client’s networks according to XPERTECHS best practices. We seek a highly professional individual with strong aptitude in small and mid-sized business technology operations. Work requires advanced knowledge of computer networks and supporting technical methodology. Ideal candidates are evangelists of structure, standards, and documentation. A technology alignment admin must be capable to translating technical best practices into actionable technology checklist, reports, automated routines, and templates. This individual will work closely with cross-organizational teams to ensure the technology success of their clients and our service delivery.

Responsibilities

• Develop and implement technical best practices and XPERTECHS service standards within assigned client environments.
• Deploy, automate, and maintain XPERTECHS network scanning and reporting toolsets.
• Define, document, and deliver standardization metrics for network configurations across client environments.
• Schedule and execute weekly, quarterly, and yearly client technology reviews and on-site visits.
• Implement and execute monthly and quarterly alignment reporting for clients within the XPERTECHS Dashboard
• Analyze trends for ways to prevent future problems and contribute to the Problem Management.
• Contribute and grow XPERTECHS team capabilities through participation in internal knowledgebase activities.
• Assist with onboarding and transitioning activities of new clients, sites, and infrastructure.
• Act as a technical interface with external suppliers/vendors in support of client software and infrastructure projects.
• Provide system administration functions in client IT environment and ensure the client’s infrastructure is set up and operating at the highest levels of availability and security.
• Monitor and respond quickly and effectively to escalated requests received through the service ticketing system.
• Provide a consistent level of professional and considerate support to our clients in an effort to develop and maintain relationships of trust and open communication.
• Monitor progress on reporting dashboard toward company milestones, and ongoing task completion.
• Assist in the implementation of Professional Services projects as needed.
• Perform other duties as assigned.

Qualifications

• Education and/or Experience: This position requires a minimum of an a Bachelor’s degree; at least 5 years’ recent network administration experience to the small or mid-sized business market; or an equivalent combination of education and/or experience. Must be able to effectively communicate in specific terms about technologies used by our clients, including Windows Server, HP Servers, Router/Switches, Firewall Appliances, MPLS, VPN, VoIP and IP environment. Strong technical knowledge and understanding of Microsoft Best Practices, ITSM, ITIL, NIST Framework and/or other industry vertical standards.
• Knowledge, Skills and Abilities: The Technology Alignment Admin must have intermediate to expert understanding of installation, configuration, troubleshooting and supporting; network equipment, SonicWALL firewalls, servers, 802.1q VLANs, 802.11G/N, and peripherals. Knowledgeable in application transport and network infrastructure protocols (SSL/TLS. DNS, DHCP, WINS, NTP, FTP, HTTP. SMTP, CIFS, LDAP and Microsoft AD) and possess an understanding of how to support these applications / protocols when access through VPN.
• Physical Demands: While performing the duties of this job, the employee is regularly required to communicate with and present information to others and access information using a computer for several hours at a time. Employees must have mobility throughout the office and may occasionally drive to other service locations.
• Emotional Demands: The Technology Alignment Admin must be emotionally mature and be able to handle difficult and complex client and work-related situations. Candidates must possess strong problem solving, conflict resolution, and interpersonal skills. They must be self-driven and possess a positive mental attitude.
• Client/Relationship Management: The Technology Alignment Admin establishes and builds relationships with clients. Applies knowledge to the business and provides personalized, value-added service. Demonstrates willingness to meet or exceed needs of clients by pursuing improved courses of action; delivers products and services that best serve client needs; uses client feedback as a basis for improving service and performs necessary follow-up work without being prompted.
• Collaboration/Teamwork: The Technology Alignment Admin creates commitment to common goals; identifies competing interests and finds ways to balance them; values contributions of all team members and other constituencies; values team accomplishments over individual accomplishments; leverages others’ strengths and experiences to achieve team goals; co-operates with colleagues and shares resources.
• Intellectual Demands: Excellent written and verbal communication skills are essential, as well as effective organizational, multi-tasking, and prioritization skills. Candidates must be able to read, analyze, and interpret general industry periodicals, technical procedures and governmental regulations. They must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. They must be able to effectively present information and respond to questions from clients, vendors, and employees.