Description

When you become part of our team, your career opportunities are endless. We offer our team members competitive compensation and world-class benefits. Our culture is easy to live, but hard to describe come see exactly what it means to be a part of High Point Networks.

High Point Networks is a leading provider of information technology solutions in both SMB and enterprise-level markets, servicing customers from coast to coast. We specialize in anything that spans your network, data center, phone system and endpoints with a strong security focus across all things IT. Our Headquarters is in West Fargo, North Dakota with additional regional offices throughout North Dakota, South Dakota, Minnesota, Montana, Nebraska, Oklahoma, and Colorado. No matter where your business is located within the United States, we have you covered.

Job Summary

The Network Engineer is responsible for the design and implementation of network infrastructure in customer environments, ensuring networks are running smoothly, upgrading networks to provide maximum performance as well as providing technical assistance to team members with system and network requests. The ideal candidate is interested in keeping up with current technologies, trends and best practices through educational opportunities, personal networks, and professional publications. You will be part of an engineering team responsible for the design and realization of scalable, highly available and maintainable solutions for High Point Networks clients.

Essential Duties and Responsibilities

Install, configure, and support LAN and WAN network equipment, knowledge of STP/RSTP/MSTP, OSPF, VRRP, 802.1x, switch stacking, multi-chassis LAG, QOS desired
Install, configure, and support enterprise wireless solutions, knowledge of controller-based and cloud solutions desirable
Install, configure, and support NGFW security solutions, including monitoring and management platforms
Ability to troubleshooting complex multi-vendor network issues in LAN and WAN networks
Assist with helpdesk support tickets and work directly with end users to resolve technical issues
Remote access solutions supporting IPSEC VPN and SSL-VPN, MFA experience desirable
Document network implementations in accordance with company standards
Minimum 3 years related experience
Other duties as required 

Additional Duties and Responsibilities

Ability to work in a team and communicate effectively
Escalate service or project issues that cannot be completed within agreed service levels
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
Document internal processes and procedures related to duties and responsibilities
Responsible for entering time and expenses as it occurs
Understand processes by completing assigned training materials
Work through project tickets and phases as assigned by a Project Manager
Enter all work as service or project tickets into company ticketing system
Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Participate in an on-call rotation 

Knowledge, Skill and Abilities Required

Diagnostic skills of technical issues
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment 

Knowledge of Technologies Desired but not Required

Palo Alto Networks: PCNSA, knowledge of Prisma Access and XDR solutions
Aruba Networks: ACSA/P, ACCA/P, ACMA/P, ACDA/P, Aruba Central
Juniper Networks: JNCIS-ENT, JNCIS-SEC
Extreme Networks: EXOS/VOSS, CloudIQ
Sonicwall: CSSA
Fortinet: NSE4  

Qualifications