About us

Doggie Zen Den is a small business in Plano, TX. We are a customer-centric, inclusive, supportive company, and our goal is to provide best-in-metroplex dog grooming, boarding and daycare services..

Our work environment includes:

• Flexible working hours
• Company perks
• On-the-job training
• Safe work environment
• Growth opportunities

Our Assistant Manager works with the General Manager to oversee staff and operations. The ideal candidate would have:

• 2 years of direct experience in the animal care industry
• A comprehensive understanding of customer service best practices
• Outstanding communication skills
• 1 years of direct experience managing a dog day care/boarding operation, a restaurant, hotel front of house, or other high customer service-driven business operation
• Outstanding decision-making skills and the ability to mitigate risk through those decisions
• Ability to thrive in a fast-paced environment and maintain service level, multi-task and manage customer requests during the morning and afternoon rush

Responsibilities

• Assist General Manager to oversee day-to-day Front Desk and Back of House operations
• Ensure all staff follow health, safety, & sanitation procedures
• Perform regular inventory of supplies, cleaning solutions, tools, etc.
• Meet goals for service, operations, and financial results
• Perform exceptional front-line customer service
• Communicate with and motivate staff in a positive, constructive way

Customer Service:

• Work with all customers and team members to ensure our customer experience sets the highest standards of care and satisfaction
• Maintain a neat and organized front desk and retail area at all times. This includes holding a team to professional clean dress.
• Lead by example with friendly, helpful customer service
• Manage customer concerns with diplomacy and professionalism
• Hold the team accountable to internal and external customer service standard
• Keep the team members engaged in their duties

Financial Administrative:

• Manage groomers including quality control of work, safety, schedules, and client records
• Utilize training opportunities for the team such as dog injuries, billing issues, or customer complaints
• Maintain controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
• Communicate any concerns or needs to General Manager proactively after attempting to resolve issues
• Work with team to assure our care quality sets the standards for dog care

Team Management:

• Assist General manager with staffing schedule and helps monitor daily schedules
• Maintain optimum staffing and development with all employees

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Dog handling: 1 year (Required)

Work Location: In person