Premier Physicians is currently seeking an Interim eCW Training and Support Specialist

Our growing group practice encompasses internal and family medicine, medical and surgical specialties, and has comprehensive on-site diagnostic centers conveniently located in the communities we serve in the Cleveland metro area.

JOB TITLE: eCW Training and Support Specialist (Interim Position)

REPORTS TO: EMR/Clinical Applications Manager

ESSENTIAL FUNCTIONS:

The eCW Training & Support Specialist is responsible for providing comprehensive training and technical support to end-users. This role involves facilitating training sessions, assisting with system implementation, troubleshooting technical issues, and ensuring efficient utilization of EMR software.

The eCW training and support Specialist collaborates closely with healthcare professionals, IT teams, and vendors to optimize the EMR system's functionality and user experience.

DUTIES AND RESPONSIBILITIES:

EMR Training:

• Conduct group or individual training sessions to educate end-users (existing employees and new hires) on eCW functionalities, workflows, and best practices.
• Customize training programs based on the needs of various healthcare professionals, such as doctors, nurses, and administrative staff.
• Assess trainees' comprehension and progress, providing additional support as needed.

Technical Support

• Serve as the primary point of contact for end-users regarding EMR-related technical issues, inquiries, and requests.
• Troubleshoot and resolve software and hardware problems, escalating complex issues to the appropriate team.
• Provide guidance on system configuration, access rights, and security protocols.
• Functions as EHR/EMR super user performing admin tasks such as adding, deleting, or modifying employees, offices, visit note templates, letter templates, provider schedules, audit management, e-prescription setup (medications, pharmacies), and other admin related tasks.

Optimization Support

• Identify opportunities to enhance user experience and streamline workflows within the EMR system.
• Conduct periodic audits within offices to ensure compliance with organizational policies and procedures.
• Analyze user feedback and recommend system improvements or modifications to enhance efficiency and productivity.
• Stay updated with industry trends and new features in EMR systems, sharing relevant information with end-users.

User Engagement and Communication

• Develop positive relationships with end-users, addressing their concerns and providing ongoing support.
• Promote the benefits of the system, encouraging adoption and utilization.
• Develop and deliver educational materials and announcements to enhance user knowledge and engagement.

QUALIFICATIONS/REQUIREMENTS

• Must have eClinicalWorks (ECW) experience (1 years)
• Solid understanding of Electronic Medical Records systems and healthcare workflows.
• Experience in delivering training sessions or providing technical support in a healthcare setting.
• Proficient in using EMR software and related applications.
• Social perceptiveness and service-oriented.
• Strong problem-solving and analytical skills with the ability to troubleshoot technical issues.
• Excellent communication and interpersonal skills.
• Excel under pressure with attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proactively follow-up on critical items.
• Skilled in identifying problems, researching, and recommending solutions.
• Knowledge of HIPAA regulations and healthcare data privacy and security is preferred.

WORKING CONDITIONS

• Remote/Hybrid and periodic travel to local offices

PHYSICAL DEMANDS and TRAVEL

While performing the duties of this job, the employee will be required to stand; walk; sit; use hands and fingers. The employee may occasionally lift and or move up to 15 pounds. Periodic travel is required to local offices. Manual dexterity required to use desktop/laptop computer and peripherals. Exposure to variable weather conditions is likely. Travel is primarily local during the business day.

This job description does not list all duties and responsibilities of the job. You may be asked by supervisors or managers to perform other instruction, duties and responsibilities, as appropriate. You will be evaluated in part based upon your performance of the duties and responsibilities identified in this job description.

Management has the right to revise this job description at any time. The job description is not a contract for employment, an either you or the employer may terminate employment any time, with or without cause.

Job Type: Temporary

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• eCW Training and support: 1 year (Required)

Work Location: In person