Description

General Statement of Duties

The Education Program Coordinator is responsible for assisting in all aspects of the reservations for school, public and private programs. This position assists the Virginia Living Museum’s reservations process to help support the Guest Engagement Department in admission and revenue goals while enhancing each guest experience. This position recognizes the capacity to achieve greater results by integrating skilled volunteers and leveraging their diverse knowledge and abilities. The Education Program Coordinator reports directly to the Senior Director Guest Engagement. 

Qualifications

1. Outgoing, friendly, confident personality who enjoys working with people and is committed to providing exceptional customer service and guest experiences. Ability to communicate enthusiasm for the museum and its programs. 
2. Bachelor’s degree. 
3. Two years in database experience and handling fluid scheduling.
4. Excellent word processing skills using Microsoft Word and Excel, familiarity with a ticketing program, knowledge with Altru is a plus.
5. Self-motivated with minimum supervision and detail-oriented. Excellent oral and written communication skills. Ability to gracefully handle multiple tasks and people simultaneously.
6. Must demonstrate good judgment, discretion, and discernment.
7. Must be able to remain calm and give clear direction in an emergency situation.
8. First Aid certified or willing to become certified at Museum Expense. 

Duties and Responsibilities

• Be a positive, enthusiastic representative of the Virginia Living Museum.
• Provide administrative and office support for Guest Engagement and Education Staff.
• Book birthday parties, group tours, curatorial tours and additional specialty tours for Guest Engagement and Education, including the planetarium. 
• Support the Education Department by scheduling Educational Programs and school groups: Coordinate all aspects of reservations by phone, email, and in person for school, public, and homeschool programs, prepare and email confirmations, and assist Guest Engagement with group arrivals and provide instructions for taking a variety of walk-up and phone reservations.
• Track monthly and annual group, birthday party, and education attendance statistics and prepare reports as requested.
• Prepare invoices and track payments.
• Track revenue based on budgetary goals.
• Maintain and distribute reservations program calendars, (Universal Calendar).
• Coordinate and update Altru database system, as needed.
• Schedule museum room use (internal and external) in google and maintain room calendars.
• Coordinate online “contact us” email requests sent to reservations@thevlm.org by replying or forwarding to the appropriate department.
• Update and maintain Reservations Office Standard Operating Procedures Manual.
• Act as Manager on Duty (MOD) when required.
• Support museum events as needed
• Other duties as assigned.

Requirements

• Must be able to hear and speak clearly
• Occasional evening and weekend work required
• Physical requirements include medium work, must be able to lift up to 30lbs comfortably
• Must be able to stoop, kneel, crouch, crawl, reach, push, pull, lift, grasp, feel, and utilize repetitive motions.