Director, Patient Business Services

Director, Patient Business Services, is responsible for overseeing and managing all aspects of patient access services and business operations within Retina Associates, a physician-owned surgical specialty practice group. This role ensures the delivery of high-quality patient access services, including scheduling, registration, financial counseling, and customer service, while also optimizing business operations to improve efficiency and financial performance. This role leads a team of professionals, executes strategic initiatives, and collaborates with various departments to enhance the overall patient experience and operational effectiveness. Exceptional attention to detail as relates to physician and patient scheduling is essential for success in this role.

Key Responsibilities

Leadership and Management

· Provide leadership and direction to the Patient Access and Business Operations team.

· Develop and implement policies, procedures, and best practices to ensure efficient and effective operations.

· Mentor, coach, and develop staff to achieve their highest potential and meet organizational goals.

Patient Access Services

· Oversee patient scheduling, registration, insurance verification, and financial counseling functions.

· Ensure accurate and timely collection of patient information and verification of insurance coverage.

· Develop and implement strategies to improve patient access and satisfaction.

Business Operations

· Manage business operations, including revenue cycle management, financial analysis, and process improvement initiatives.

· Monitor key performance indicators (KPIs) and implement corrective actions to achieve operational and financial goals.

· Collaborate with finance, clinical, and administrative teams to streamline processes and enhance efficiency.

Quality Assurance

· Implement quality assurance programs to monitor and improve patient access and business operations.

· Conduct regular audits and reviews to ensure adherence to policies and procedures.

Qualifications

• Experience: Minimum of 8 years of experience in patient access or healthcare management, with at least 3 years in a senior leadership role (required).
• Education: Bachelor’s degree in a relevant field (required).
• Credentials:

· Certified Healthcare Access Manager (CHAM) (highly preferred), or

· Fellow in the American College of Healthcare Executives (FACHE) (highly preferred), or

· Fellow in the American College of Medical Practice Executives (FACMPE) (highly preferred), or

· Fellow in the Healthcare Financial Management Association (FHFMA) (highly preferred), or

· Certified Ophthalmic Executive (COE) (highly preferred).

• Proven track record of successful operational management in a healthcare setting, preferably in retina, ophthalmology or a related specialty.
• Strong leadership and management skills with the ability to inspire and motivate a team.
• In-depth knowledge of patient access services, revenue cycle management, and healthcare business operations.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
• Proficiency in healthcare information systems and technology.

Equivalent combinations of education, credentials, and experience may be considered on a case-by-case basis.

Compensation and Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement savings plan with employer match.
• Professional development opportunities.

Application Process

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience. Applications will be reviewed on a rolling basis until the position is filled. Retina Associates is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals.

This is a full-time, on-site position located in Winchester, VA. Work sponsorship is not available for this role.

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