We are looking for the right person who would like to grow with us as a Quality Assurance Specialist!
Responsibilities:
The Quality Assurance Specialist shall be responsible for ensuring compliance with the operations program and performance metrics assuring consistent quality throughout the life of a contract. The Quality Assurance Specialist is responsible for providing administrative and analytical support of internal quality and external processes and results. The position also coordinates and conducts quality assurance monitoring and audits, assists with development and maintenance of the Quality Process and Procedural Manual. Back office and system quality experience within the Tolling environment is desired.
Specific Functions:

• Assist with the updating of SOPs, work instructions, checklists and various other documents under Quality management and document control
• Manage and coordinate project deliverables, timelines and project assignments to ensure timely completion of assignments
• Communicate quality issues to management and conducts root cause analysis with corrective and preventative action plans
• Coordinate the logistics and conduct related audits, including sample selection, documentation, and communication of results
• Conduct and facilitate quality control audits of the back-office production and ancillary support operations to ensure consistency in work results
• Provide daily, weekly and monthly trend analysis of quality performance
• Assist with the administration, collection, and analysis of customer-based surveys
• Assist management with the administrative functions and coordinate Quality Recognition Programs and focus groups
• Performs special projects as required, such as assisting with the development, research, and other duties when necessary •
• Assisting the management team and provide Quality support as necessary

Requirements of the Role

• A minimum of 3-5 years' experience in Quality Assurance and Quality Control in a help center environment
• Calculating metrics and identifying trend analysis
• Strong organizational and planning skills
• Good working knowledge of Microsoft Office
• Quality and Auditing experience preferred
• Back office and system quality experience with Tolling experience is a plus