LIVE SALTY!

Salt Life's beautiful Key West location is seeking a Key Holder to join our team!

• Competitive hourly pay rate PLUS earn uncapped commission on your sales
• Deep employee discount on your favorite Salt Life gear
• Outstanding team and work atmosphere
• Gain leadership experience

Company Description

Delta Apparel specializes in the design, merchandising, sales and marketing of a variety of casual and athletic products for men, women, juniors, youth and children at a wide range of price points through most distribution channels. We market fashion apparel garments, headwear and accessories under our different brands, including Salt Life®, Soffe®, and our Delta brand. In addition, we are a leading private label manufacturer, servicing top-tier global sportswear, lifestyle brands and retailers.

The Salt Life brand strives to effortlessly combine function and fashion with an incredible fit tailored for the active lifestyle. With its relentless dedication to provide gear and designs that transcend, it has successfully evolved into a lifestyle brand with worldwide appeal. Whether it’s surfing, fishing, diving or simply enjoying a day at the beach, those who live and breathe the Salt Life have one thing in common... the ocean and all it has to offer!

Job Summary

The Key Holder is a creative, energetic and confident Salt Life brand ambassador. Under the leadership and guidance of the Store Manager and Assistant Store Manager, the Key Holder assumes supervisory control in the absence of the Store Manager and Assistant Store Manager. The Key Holder assists store management in executing daily store operations.

Essential Job Functions

Sales and Customer Service

• Constantly strive to achieve and exceed store and personal sales goals.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, co-workers and management team.
• Demonstrate proper etiquette when communicating with external customers (phone, email and written communication).
• Develop a strong knowledge of Salt Life product specifications including brands, styles, bodies, fits, sizing, content and features. Communicate this knowledge to customers in a clear and concise way.
• Be adaptable to store environment changes:

Policies and procedures

New product and technology

Customer emergencies

• In absence of the Store Manager or Assistant Store Manager, take ownership of the sales floor including but not limited to: sales, merchandising, operational functions, handling customers with issues/complaints and supervising employees.
• Provide guests Salt Life customer service:

Say a friendly greeting within 30 seconds upon customer entering the store

Ask open ended questions to understand the situation or request

Listen to customer needs without interrupting

Tell customer about promotions

​Let me show you and escort customer to department or product

​Invite customer to try on product in the dressing room and be attentive

​Finalize sale by walking customer to the cash wrap

​End with a smile, thank you and invitation to return

Operations

• Assist with and/or complete opening, closing and daily procedures successfully.
• In absence of the Store Manager or Assistant Store Manager, ensure others are completing all daily tasks and checklists.
• Report maintenance issues to the Store Manager.
• Assist with the housekeeping needs of the store.
• Flexible/available in the event of scheduling, including, nights, weekends, employee and customer emergencies.
• Process all point of sale (POS) transactions accurately and in accordance with company policy.
• Complete banking procedures when assigned such as counting register, completing deposit slip, safe handling of money and if needed, taking deposits to the bank.
• Complete necessary reports

Inventory Management and Merchandising

• Demonstrate in depth product knowledge.
• Maintain an organized and clean cash wrap area.
• Actively participate in merchandising activities including, but not limited to:

Daily stock maintenance

Stock receiving and processing

Recover the floor and ensure merchandise is placed in their respectable area

Attend and participate in floor sets

Fold, straighten, size, steam, and replenish merchandise as needed

Human Resources

• Communicate any employee concerns/issues to the Store Manager or Assistant Store Manager as needed.
• Promote a positive work environment where all employees are treated fairly, respectfully and equally.
• Be knowledgeable about and follow all company policies. As a leader, set an example of how others should behave in the workplace.

Loss Prevention

• Protect store assets, inventory, employees and customers through an awareness of loss prevention and safety procedures. At all times, follow the loss prevention policy and procedures. Never take matters in your own hands.
• Communicate all loss prevention and safety related concerns or incident to the Store Manager.
• Report any missing merchandise or found tags to the Store Manager.

Job Requirements

Competencies: (Knowledge, Skills and Abilities)

• Key personality characteristics in this role include:

Enthusiastic, positive, outgoing, high-energy, gracious, patient, courteous/helpful, persuasive, authentic, adaptable, resilient and honest

• Demonstrates a customer-focused mindset
• Ability to learn quickly, including but not limited to, retail point of sale system
• Ability to problem-solve and make a decision based on sound knowledge of procedures
• Strong communication/interpersonal skills
• Computer skills including Microsoft Office
• Able to work flexible schedule including weekends, evenings and holidays

Experience:

• Experience working in retail/customer environment (Two years preferred)
• One year of demonstrable experience in leadership role preferred

Education:

• None required

Other requirements

• Must be at least 18 years of age in most store locations
• Valid driver’s license and the ability to drive to the bank on behalf of the company is required in this role at most store locations

Supervisory Responsibility

The Key Holder has no direct reports; however, serves as the Manager-on-Duty in the absence of Assistant Manager and Store Manager.

Work Environment

Work is performed primarily inside of a retail store location.

Physical Demands

The physical demands of the job include interacting and communicating verbally with others and listening to exchange of information, frequently reading and writing and/or typing information, repeating motions that may include the wrists, hands and/or fingers.

The position also requires working sales floor and cash wrap area for extending periods of time while standing and walking. Additional demands include lifting and carrying at least 50 pounds, kneeling, squatting, stooping, crouching, twisting, turning, bending, pushing, pulling and reaching (including, but not limited to, overhead). Routinely the position requires climbing a ladder and/or steps sometimes while holding, moving or adjusting merchandise.

Expected work hours

Typical work hours are scheduled by the store manager and may include weekends, evenings and holidays with overtime as needed. Hours of operation vary based on store location. This position requires work before and/or after the hours of operation when needed. This role also requires a high level of flexibility in employee’s availability to work.

Travel

Requirement of travel to the banking institution on behalf of the store is based on each store location. On occasion, depending on store’s proximity to other stores, may be asked to work in a different store location.

Equal Employment Opportunity

The Company bases all employment decisions, including selection of employees and the job advancement of employees, on an individual’s qualifications, aptitude, and experience for the position, as well as satisfactory references. The Company does not discriminate with respect to terms and conditions of employment on the basis of a person’s race, creed, color, religion, age, gender, genetic information, national origin, sex, uniformed service, veteran status, protected disability, or any other category protected under federal or state law. This policy of equal employment opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, and all other terms and conditions of employment.

This job description is not designed to cover a complete listing of any possible activity, duty or responsibility of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Internal promotions to this position may possibly be considered without having met all experience requirements listed. This will be based on the depth, length and success of experience while working at Salt Life.

Job Type: Part-time

Benefits:

• Flexible schedule

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Key West, FL 33040 (Required)

Ability to Relocate:

• Key West, FL 33040: Relocate before starting work (Required)

Work Location: In person