CLIENT RELATIONS REPRESENTATIVE

Hiring 2 Customer Service Representatives to work 2nd Shift Full Time. Must be willing to work at Airport Shuttle Desk (located in Baggage Claim at CVG in Hebron, KY) a minimum of one (1) day a week. Must be able to work at least a Friday or Saturday from 5:00pm to 1:00am.

QUALIFICATIONS

• Excellent verbal and written communication skills to interact with customers and internal teams.
• Clear and concise communication of travel details to passengers.
• Strong customer service skills with a focus on providing a positive and efficient travel experience.
• Ability to handle customer inquiries and issues professionally and promptly.
• Extremely detail oriented and capable of managing multiple reservations and schedules simultaneously.
• Strong organizational and time management skills to ensure accuracy of all pick-ups and drop-offs.
• Ability to collaborate with other departments, including operations, dispatch and customer service to ensure seamless transportation services.
• Proficiency in using transportation reservation systems and other relevant software.
• Basic knowledge of Microsoft Office applications.
• Quick thinking and effective problem-solving skills to address customer concerns or circumstances that may occur.
• Being self-motivated.

RESPONSIBILITIES

• Handle inbound reservation requests via phone, email and online platforms.
• Input and manage reservation details accurately in the transportation system.
• Provide excellent customer service by assisting clients with booking inquiries, changes and cancellations.
• Address and resolve customer concerns or issues related to reservations.
• Communicate reservation details to relevant departments, including operations, dispatch and customer support.
• Confirm reservations with customers and provide necessary information such as departure times and travel policies.
• Work with operations and dispatch teams to ensure that reservations align with available transportation services.
• Coordinate with drivers and dispatch to facilitate smooth transitions for passengers.
• Identify and resolve issues related to reservations such as scheduling conflicts.
• Maintain accurate and up-to-date records of reservations, cancellations and customer interactions.
• Use transportation reservation systems and related software tools to manage bookings efficiently.
• Having an enthusiastic attitude.
• Account for credit card transactions.
• Gain general knowledge of the Greater Cincinnati area.
• (Airport Shuttle Desk Only) - Gain knowledge of the CVG Airport map as well as hotels we serve across the Greater Cincinnati Area
• (Airport Shuttle Desk Only) - Ensure that the Executive Shuttle Desk area is clean and presentable for all CVG patrons.
• (Airport Shuttle Desk Only) - Be willing to help guests with their luggage.

SCHEDULE

• Full-Time
• 8-Hour Shift / Anywhere between 2:00pm to 1:00am
• Days will vary / Must commit to either a Friday or Saturday 5:00pm to 1:00am
• At least one of the shifts will be at the Airport Shuttle Desk located at the CVG Airport in Hebron, KY
• All other shifts will be at Executive Transportation's office in Newport, KY

SALARY

• Starting pay - $18.00/Hr
• Opportunity for a Pay Increase Once Training is Completed - $19.00/Hr

TRAINING

• Paid Training.
• Training will mostly be on-site at our Newport, KY home office and may also take place at the CVG Airport Shuttle Desk.
• Training is 40 Hours a week for 4-6 weeks.
• Days and times of training to be determined.
• Once training is completed, regular schedule will be initiated.

BENEFITS

• 401K w/ a Safe Harbor Match after 6 Months of Employment
• Health Insurance available after 60 days for Full Time Employees
• Dental and Vision Insurance available after 60 days for Full Time Employees

OUR COMPANY

Executive Transportation is the premier ground transportation company in the Greater Cincinnati / Northern Kentucky area. Since its inception in 1961, Executive Transportation has been a family-owned and operated business and is now a fourth-generation company.

Our services consist of Luxury Private Car and SUV, Airport Shuttle Service, Charter Bus, Van Service (Express Mobile) and Group Logistic Coordination. Our reputation consists of safety, reliability, timeliness and professionalism; which is achieved by providing safe, clean, new and reliable vehicles along with expertly trained drivers.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Work setting:

• Call center
• In-person
• Office

Experience:

• working in an office environment: 1 year (Required)
• Customer Service: 1 year (Required)

Ability to Commute:

• Newport, KY 41071 (Required)

Work Location: In person