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Position Summary: The Behavioral Health Program Manager is responsible for running the Behavioral
Health program of the Sophia Way (TSW). This position is responsible for providing clinical services to a
wide range of individuals and families. The Behavioral Health Program Manager, collaborates closely
with other Sophia Way Programs staff, and is essential to the Sophia Way's mission.
Essential duties include, but are not limited to:
● Lead training and establish MH programming
• Complete initial diagnostic assessments on all patients assigned to determine treatment needs, as well
as conduct ongoing assessments to determine when clinical goals have been achieved and service
delivery is no longer indicated;
• Develop and implement initial treatment plans and update treatment plans to include age appropriate
clinical interventions/objectives/goals that are observable and measurable;
• Follow-up with identified individuals and/or emergency medical professionals and social service
providers. Advocate on behalf of individuals and caregivers and ensure smooth transition and
engagement with services. Focus on long-term support, beyond initial diversion from the Criminal
Justice System. Maintain confidential client records for direct services in adherence with applicable
procedures including HIPAA privacy rules.
• Work collaboratively with internal and external resources to cultivate and establish positive and
effective working relationships.
• Provide support and crisis management services as needed or as requested by supervisor;
Prepare and maintain all required treatment records, documentations and reports in the electronic
records;
• Maintain confidentiality of records relating to clients' treatment;
• Encourage patients to express their feelings and discuss what is happening in their lives, helping them
to develop insight into themselves or their relationships;
• Collect information about clients through interviews, observation, or tests
• Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client
diagnostic records, and progress notes;
• Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies,
adjusting to life, or making changes;
• Evaluate clients' physical or mental condition, based on review of client information (e.g. suicide risks,
etc);
• Act as client advocates to coordinate required services or to resolve emergency problems in crisis
situations;
• Modify treatment activities or approaches as needed to comply with changes in clients' status;
• Evaluate the effectiveness of counseling programs on clients' progress in resolving identified problems
and moving towards defined objectives;
• Collaborate with other staff members to perform clinical assessments or develop treatment plans;
• Refer patients, clients, or family members to community resources or to specialists as necessary;
• Gather information about community mental health needs or resources that could be used in
conjunction with therapy;
• Supervise other counselors, social service staff, assistants, or graduate students;
• Plan or conduct programs to prevent substance abuse or improve community health or counseling
services;
• Close all charts within forty eight (48) hours by the end of the week; as required by contacted funding
sources: including assessments, progress notes, and billing;
• Abides by organization's policies and procedures and Behavioral Health Department Policies and
Procedures;
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
• Perform other duties as assigned to support TSW Mission, Vision, and Values
Organizational & Supervisory Responsibilities:
● Maintains thorough understanding of TSW organizational policies, including employee
handbook; follows policies and leads by example.
● Works closely with direct reports to plan, guide, and execute professional development plans
and opportunities; sets clear, achievable, and measurable goals for individual performance and
provides frequent and constructive feedback; holds staff accountable to selves, team, and
organization.
Non-essential duties:
● Assists with other organizational activities as directed.
Supervision Received: Position reports to the Chief Programs Officer
Supervision Exercised: Behavioral Health Specialist
Educational Qualifications: Master's degree in Social Work or other related field and LMHC or LCSW in
good standing in the State of Washington or an equivalent combination of education and experience
sufficient to successfully perform the essential duties of the job as listed above.
Position Qualifications:
● Proven experience in successfully managing teams, including the ability to set and achieve
individual as well as departmental goals, and to mentor and manage performance for all team
members.
● Demonstrated ability to work effectively in teams and create effective and engaged cross-team
alignments.
● Demonstrated familiarity with standard office administrative practices and procedures, including
the proficient use of standard office equipment and general records management principles and
practices.
● Demonstrated proficiency with Microsoft Office suite, with superior Excel skills.
● Demonstrated aptitude for interpreting and implementing policies and procedures; ability to
analyze and resolve office administrative and procedural challenges.
● Demonstrated ability to learn, understand, and utilize computer applications related to the
organization, including HMIS?
● Outstanding self-motivation and independence in carrying out responsibilities
● Commitment to maintain confidentiality and a high degree of accuracy.
● Ability to take initiative and use independent judgment within established policy and procedural
guidelines.
● Strategizing and prioritizing multiple tasks, and meeting deadlines.
● Excellent interpersonal, presentation, relationship-building, and communication skills - both
written and verbal - which transcend diverse audiences.
● Demonstrated ability to provide consistent, high-quality professional services to a wide variety of
internal and external constituents.
● Demonstrated ability to maintain a professional demeanor, especially while working in a
fast-paced environment of constant demands and frequent interruptions.
● Demonstrated ability to work effectively with people of diverse backgrounds and promote a
positive working environment, spirit of cooperation, and positive reactions to change and
conflict resolution.
● Deep knowledge, appreciation for, and understanding of the Sophia Way's mission, vision, and
programs.
● Ability to embody the community-oriented spirit of the Sophia Way to both internal and external
constituents.
Physical Requirements: Long periods of being in a stationary position; operating a computer and other
office equipment; frequently moving to/from various work areas, including TSW's office and shelter
locations; occasionally ascending/descending stairs; frequently communicating by phone and email;
frequently remaining in a stationary position during meetings, discerning meeting content, expressing
oneself, and exchanging accurate information; frequently moving to/from off-site meeting and/or event
locations; occasionally moves supplies and/or equipment weighing up to 25 pounds.
Working Conditions: Primary location in typical business office environment, with frequent meetings
and event attendance at a variety of off-site locations.
General sign-off:
● The employee certifies that they can - with or without reasonable accommodation - perform the
essential job duties as listed above.
● The employee is expected to adhere to all company policies and to act as a role model in the
adherence to such policies.

A background check is required.