Our practice is excited to add another Client Service Representative to our team! We are dedicated to providing the best quality veterinary care to our patients. We are dedicated to educating all of our employees on the high-standard of veterinary care we provide. Come join our team!

We are looking for an individual who is good at communicating, organization, and multi-tasking, and who is ready to work in a fast-paced environment. The ideal candidate must have excellent customer service skills / phone management skills, basic grammar/spelling knowledge and basic computer skills but be tech-savvy to learn our practice management software.

Hospital Hours: Monday - Friday 8:00am-5:30pm & Saturday 8:00am-1:00pm

Closed 12:00 pm - 1:00 pm for lunch, Monday -Friday, for lunch.

***Ability to work every third Saturday is required

Pay range: $14 - $16

We are proud to offer our full-time teammates comprehensive benefits:

• Medical, Dental, and Vision insurance
• Disability insurance
• Life insurance
• Paid time off
• 401(k) with match
• Scrub allowance, $200 per year
• Employee account stipend for pets, $150 every 6 months
• Discounted Services

Essential Responsibilities

· Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.

· Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.

· Processes cash, checks, charge card payments and credit account payments.

· Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.

· Assists in the updating of client/patient files, as needed.

· Prepares and sends client correspondence.

· Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.

· Performs a backup of the computer system on a regular basis, as directed.

· Performs and oversees the performance of posting daily business.

· Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.

· Answers incoming telephone calls applying proper telephone etiquette.

· Presents clients with medications, instructions, new client kits and any other take home items.

· Handles emergency situations with great care, patience, and following established clinic policies and procedures.

· Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications

· Ability to work 30 hours per week/Full - time

· Ability to work on weekends

· High school diploma or equivalent

· Previous veterinary experience preferred but not required.

· Client satisfaction references preferred

· Practices OSHA safety techniques including proper PPE

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Uniform allowance

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer Service: 2 years (Required)
• Veterinary: 1 year (Preferred)

Ability to Commute:

• Elkin, NC 28621 (Required)

Work Location: In person