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As the System Engineer and subject matter expert, you will handle complex automation issues escalated from Junior Field Service Engineers, serving as the primary contact for escalated automation challenges worldwide. Your responsibilities include identifying root causes, devising action plans, overseeing implemented solutions and test plans.
You will also manage all communications related to escalated problems within the US until the customer accepts the implemented solution. This involves providing regular updates on procurement, delivery, implementation, testing, potential rework with additional testing, and final handover to the customer. Additionally, you will initiate follow-up calls at predetermined intervals to ensure the system's proper functioning.
Responsibilities include, but are not limited to:
Successful Engineers exhibit the following traits:
Other
$113k-136k (estimate)
04/28/2024
04/25/2025