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Coordinator of Testing Services

University of Rio Grande and Rio Grande Community College

Rio Grande, OH | Full Time

$97k-131k (estimate)

2 Months Ago

Coordinator of Testing Services

$97k-131k (estimate)

Full Time 2 Months Ago

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University of Rio Grande and Rio Grande Community College is Hiring a Coordinator of Testing Services Near Rio Grande, OH

The Coordinator of Testing Services manages the daily operations and services of the campus testing center. The campus testing center provides and supports the testing needs of the instructional programs and external testing services. Types of testing center services include but are not limited to: administering placement testing (as needed), academic departmental exams and assessments (as needed), and high-stakes certification and revenue-generating exams.

This full-time, 12-month staff position works in collaboration with faculty, staff, and external partners to meet the needs of its constituents by providing testing services that comply with campus policies and procedures, state and federal regulations, and the requirements of contracted testing services. The position reports to the Director of Academic Support Services as an academic support service.

PRINCIPAL DUTIES:

Ensures the overall efficient and effective operation of the testing center
Promotes and provides a safe, secure testing environment conducive to all students
Provides leadership and management for the testing center through oversight and supervision of all activities and services
Develops and maintains positive and pleasant partnerships with external testing agencies, serving as campus liaison and ensures that communication and compliance are maintained
Coordinates and administers both internal and external tests given on campus, such as tests requiring ADA accommodations, make-up tests from faculty, standardized tests, and certification tests
Implements safety and security procedures that protect academic integrity and compliance
Implements best practices and provides excellent customer service for internal and external clients
Supervises and coordinates the hiring, training, and supervision of testing center staff
Consults with the Director of Academic Support Services, faculty, and staff about testing-related issues and concerns and serves as a liaison between faculty and students
Troubleshoots hardware and software issues and works closely with Campus Computing and Networking to ensure efficient test center operations
Works with marketing to develop a communication plan to market testing services offered and update information on the website so that it is current
Provides information and resources about testing center procedures, processes, policies, and test-taking preparation to the college community and the public
Participates and contributes to continuous improvement efforts by collecting and analyzing customer satisfaction, usage, placement, outcomes assessment, and related data to improve testing center services
Participates in professional development and updates/maintains any required certifications or licenses needed
Continues to identify and explore additional revenue-generating tests that could be added to the roster of test offerings
Remains current and supports National College Testing Association (NCTA) best practices and testing service standards
Maintains membership with NCTA
Practices compliance with FERPA and campus confidentiality practices, procedures, and policies
Provides testing administration for all campus sites, as needed

POSITION QUALIFICATIONS

Required:

Associate degree or equivalent
1-3 years of experience working in a FERPA, compliance, accommodations, and standardized testing environment
Understanding of compliance, such as FERPA, ADA, Pearson Vue, etc
Excellent technology/computer skills- including the ability to troubleshoot and resolve technical issues- and the ability to acquire new technological skills as needed
Proficient in MS Office applications
Ability to exercise sound judgment in interpreting department policies and procedures; establish and maintain effective and positive working relationships with vendors, students, faculty, staff, and the general public
Excellent interpersonal skills; ability to communicate clearly in both verbal and written forms
Excellent organizational skills; high attention to detail; able to work independently; able to multi-task as needed; able to prioritize with a high level of proficiency and accuracy
Willingness to obtain and ability to maintain any special certifications, etc, required for the position
Ability to travel to academic centers to administer tests as needed
Ability to flex schedule as needed

Preferred:

Bachelor’s Degree
Degree in office administration, information technology, educational technology, or related field
2 years of experience working with college-level test administration
Member NCTA

APPLICATION INSTRUCTIONS:

Qualified applicants must send a cover letter, resume, transcripts (unofficial accepted for application purposes), as well as the names and contact information of at least three (3) professional references, to the attention of Dr. Stephanie Alexander, Director of Academic Support Services. For full consideration, application materials must be submitted through the University's online applicant tracking system.

Review of applications will begin immediately. Position is open until filled. Background check and official transcripts required prior to hire. For additional information about Rio, please visit: www.rio.edu

The University of Rio Grande/Rio Grande Community College is America's unique private/public institution of higher education designed to provide learners the opportunity to attain a high-quality, high-value education. Our personalized, learner-centered environment promotes successful lives, careers, and responsible citizenship. The campus of the university and community college is nestled in the rolling hills of southeastern Ohio, and is adjacent to the original Bob Evans Farms and Homestead in Rio Grande. Rio is an Equal Opportunity Employer