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Boral is Hiring a Customer Service Agent Near Newcastle, CA
If you have a passion for providing key customer service without the requirement of making cold or sales-based calls then this role is for YOU!
Your next opportunityIf you pride yourself on being a reliable, driven and self-motivated individual then we want YOU to join our Customer Service team based in our Kooragang Office on a Permanent Full Time basis!
We are seeking multiple Customer Solution Agents to provide support for our customers in relation to orders and general inquiries. In this opportunity, you will work off a monthly roster with shifts ranging between our opening hours Monday to Friday. This Permanent Full Time opportunity will see you work a rotating roster between 6am- 5pm Monday to Friday.
Your day will involve;
- Receive orders and enter them into our systems in a precise and agile manner (with training provided)
- Understand production capabilities of the Boral plant and truck network Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems
- Build professional relationships with customers and internal teams.
- Be a punctual, professional and reliable team member, joining your peers in the office - 5 days per week.
- Enthusiastic customer focus, willing to be an integral part of a busy and efficient order-taking and distribution team
- Exceptional communication skills to identify and resolve customer issues and capture customer orders with the highest level of precision
- Knowledge of construction materials and industry is desirable
- Computer literate
- Proven ability to learn and meet the challenges of an ever-changing environment.
- We value your abilities and reward results that drive business success
- Genuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales and our broader customer service team
- Be a part of a fun and dynamic team that celebrates wins with team lunches and incentives!
Our people provide solutions to help customer s and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety , Teamwork, Ambition , Accountability and Respect .
We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.
Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.
Job Summary
Full Time
Energy
$41k-52k (estimate)
06/02/2024
07/06/2024
WEST BURLEIGH, QUEENSLAND
15,000 - 50,000
MR WAYNE WALLACE
$3B - $5B
Energy
The job skills required for Customer Service Agent include Customer Service, Communication Skills, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
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Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
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Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
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When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
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Agents must be trained and mentored to develop a positive approach towards handling customer queries.
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A customer service representative must be a good listener.
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Step 3: View the best colleges and universities for Customer Service Agent.
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