Summary of Position

Under the supervision of the Director of Clinical Services (DOCS) and the assigned provider, the Certified/Registered Medical Assistant (CMA/RMA) helps to facilitate patient care in the clinic environment. S/He is an essential part of the care team from the onset of the visit until its completion. The CMA/RMA may be involved in both the clinical and administrative areas. S/He is one of the primary guides for the patient through the appointment process. Tasks assigned to this role are both clinical and clerical. CMA/RMAs are responsible for capturing and documenting clinical and demographic information and accurately documenting this material in the electronic health record. CMA/RMAs also assist providers with procedures and communicate with patients in various forms and multiple settings.

Minimum Qualifications

Ability to communicate in English accurately and concisely both verbally and in writing. Interacts in a professional and patient-centered manner with patients. Able to work cooperatively with internal staff to deliver safe, effective, quality care to all patients. Able to plan, prioritze and complete assigned tasks with a high level of accuracy. Ability to work well under time constraints while maintaining accurate records

· Experience: One (1) or two (2) years of related work preferred

· Additional skills required : Knowledge of medical office protocols/procedures. Knowledge of medical terminology. Familiarity with basic computer operations.

• Additional skills preferred : Bilingual

Education : High school diploma or GED and graduation from an accredited Medical Assistant Program

Certification(s)/Licensure: Medical Assistant Certification, CPR and BLS required

Physical Requirements:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.

· Continuous walking, standing and moving about.

· Frequently bends, kneels and crouches.

· Frequently lifts, pushes or otherwise moves and positions patients or other objects, exerting up to 50 lbs.

· Repetitive movement of hands and fingers – typing and/or writing.

· Talk, hear and smell.

· Possible exposure to hazardous fumes, airborne particles, toxic/caustic chemicals, bodily fluids, etc.

Key Responsibilities

1. Fulfill patient care responsibilities to all patient populations, including pediatrics as assigned. That may include but not limited to, checking schedules and organizing patient flow to ensure patient visits are started in a timely manner; greet and escort patients to exam rooms; prepare for the provider-patient encounter by obtaining a comprehensive health history and vital signs; perform required screenings per established guidelines.

2. Maintain accurate documentation in the patient’s electronic health record based on established documentation procedures.

3. Assist in telephone follow-up with patients as directed by the provider or DOCS.

4. Under the direction of the provider and/or DOCS, assists with patient health education and follow-up on established patient plan(s) of care

5. Complete in a timely manner, the assigned clinic maintenance tasks including but not limited to the following: setting up instruments and equipment, running tests and controls on equipment, cleaning exam/procedure rooms and documenting completed tasks based on clinic protocol.

6. Fulfill clerical responsibilities as assigned including but not limited to the following: obtaining lab/X-ray reports, hospital notes and referral information. Complete forms/requisitions as needed; verify insurance coverage and patient demographics.

7. Prepare exam rooms and assist provider with various procedures and accurately document results of completed procedures.

8. Keep supplies ready by inventorying stock, placing orders, and verifying receipt of supplies.

9. Efficient in all point of care test and available testing in clinic.

10. Keep equipment operating by following operating instructions: troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.

11. Maintain safe, secure, and healthy work environment by following and enforcing established policies and procedures while delivering compassionate care to patients.

12. Maintain patient confidentiality and protects operations by keeping protected health information confidential and secure.

13. Participate in mandatory in-services and drills, attends staff meetings and other trainings, including appropriate educational trainings offered on regular basis for professional development.

14. Maintain strict adherence to infection control guidelines established by the organization.

15. Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.

16. Support current incentive, regulatory, and certification requirements (such as Meaningful Use, PCMH and UDS) through documentation, participation in initiatives, and other activities as directed.

17. Perform other duties as assigned.

CRCHC Core Requirements

1. Patient Centered Customer Service – Whether directly or indirectly, we work to support the delivery of an excellent patient experience to everyone served by the organization.

2. Caring and Compassion – We provide empathic comfort to those in distress and share kindness in all interpersonal interactions.

3. Respectful Communication – We communicate openly, honestly and without judgment while honoring each individual’s uniqueness and assuming the best of those with whom we interact.

4. Teamwork – We are members of a diverse interdisciplinary team working together to meet a common goal.

5. Accountability – We accept our individual and team responsibilities and we meet our commitments. We take responsibility for our performance and actions.

6. Customer Safety – We recognize and correct potential hazards to protect ourselves and our customers.

CRCHC provides comprehensive, high-quality primary health care to our patients regardless of ability to pay. As a Federally Qualified Health Center (FQHC), we provide health care to all members of our community, including low income, indigent, and uninsured patients who may not otherwise be able to afford health care via traditional sources. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.