Description

Job Title: Membership & Parent Services Program Coordinator

Department: Program Operations

Reports to: Membership & Parent Services Manager

FLSA Status/Hours: 40

Classification: Essential

POSITION SUMMARY

Under the direction of the Membership & Parent Services Manager, the Program Coordinator implements program and agency goals, REACH objectives and agency best practices, and program efficiencies. The Coordinator provides critical customer support and acts as an interface while building relationships with families, parents, members, and the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides exemplary customer service and hospitality to members and families
• Process membership intake, orientation, enrollment, attendance, renewal, outreach and documentation
• Maintains an accurate waiting list of prospective members
• Assists with the facilitation of new member orientations and tours
• Assists in monitoring of and follow-up with members who do not meet attendance requirements
• Assists in processing membership applications and all registration forms
• Create member forms and secures all required membership documentation
• Generate, post, and circulate flyers announcements for membership orientations and center closures as (Remind: Weekly Community Bulletin/announcements)
• Process all registration procedures, consisting of class planning, class registration, class schedules, class rosters, and batch enrollment
• Coordinates with schools and APCH transportation team on school pickups
• Make phone calls and program automated phone call reminders to parents
• Assist as needed with program outreach to local schools and partnering organizations
• Generate reports from Apricot 360 (the APCH membership database)

• Assist in tracking demographic information for the federal food program (CACFP / SFSP) for members participating in the program and/or tracking Title 1 schools in the service area

Other Responsibilities

• Supports in providing minor first aid to youth as needed
• Maintain and submit all paperwork in a timely fashion
• Mentor through actions and behavior in observing dress code, language, and team support
• Maintains a neat and orderly work area that is presentable to the public at all times
• Participate in all agency events
• Adheres to the highest ethical and professional standards and values at all times
• Perform other tasks as assigned

Qualifications

• Excellent Oral & Written Communication
• Customer Service
• Mission-Driven
• Detail Oriented
• Time Management
• Professionalism
• Flexibility
• Dedication to Excellence
• Ability to Multitask
• Strong Organizational Skills
• Networking
• Resourceful
• Microsoft Suite Skills
• Google Suite Skills
• Bilingual (Spanish/English) Required

Education/Training/Experience

• Degree: High School diploma or equivalent
• 2 years experience of related experience and/or training
• Ability to speak, write and understand Spanish (Required)

Physical and Mental Demands

• Able to work in a dynamic and high noise level environment typical of a youth center
• Walking, standing required on a daily basis
• Sitting and use of hands/vision for computer work for extended periods of time
• Lift up to 25 pounds occasionally
• Able to communicate and convey accurate information

Additional Information

• Able to work well with diverse populations of employees and clients
• Able to work some evenings and/or weekends for department and/or agency events
• Solution-oriented team player who both promotes and practices a growth mindset
• Provides exemplary customer service and welcoming hospitality

APCH COVID-19 Vaccination Policy

All new hires must provide proof of their first dose of the vaccine on the first day of employment, if not fully vaccinated, and will have 30 days from their date of hire to complete their COVID-19 vaccination and submit proof of completion to the organization’s HR department. All fully vaccinated staff are highly recommended to get their booster vaccine once eligible.

A Place Called Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including but not limited to pregnancy), gender expression, gender identity or sexual orientation, military and veteran status, medical condition, ancestry, marital status, citizenship national origin, age, physical and/or mental disability or genetics. In addition to federal law requirements, A Place Called Home complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Please let us know if you are an APCH Alumni/ae

Background screening required

A Place Called Home participates in E-Verify