Are you looking for an opportunity to make a difference? At Mesa Labs we're passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.
At Mesa Labs we offer competitive wages, including bonus opportunity and a comprehensive benefits package .
Base Salary Range: $21-23/hr or $43,680 - $47,840
The total compensation range will include the hourly rate plus a 10% annual bonus opportunity.
Benefits include:

• Three (3) weeks' vacation time
• Eligible for benefits the first day of the month after you start
• Medical, dental and vision insurance
• Company paid life insurance, short term and long term disability
• Healthcare and dependent care flexible spending accounts
• Four (4) weeks paid Care Giver leave
• 401K with a 4% match on day 1
• 9 paid company holidays per year
• Overtime opportunities

In this role you will be working on products to improve quality of life for patients, workers, and consumers worldwide. Our products and services directly impact the critical environments that advance medical breakthroughs, keep industry moving, and ensure the safety of products we use every day. Your work can have a direct impact on your life and the lives of those you love. The Customer Support Representative I that supports our Calibration Solutions business has direct responsibility for building and maintaining business relationships with clients by providing prompt and accurate service to promote customer confidence and loyalty.
Key Job Responsibilities:

• Model personal Lean Philosophy 5S behaviors in creating a continuously improving, clean, well-organized and self-maintaining work environment. Work closely with team members and others to motivate and improve 5S knowledge and implementation.
• Follow a continuous improvement approach for team accountability for achieving high performance SQDC (Safety, Quality, Delivery, & Cost) targets through a visual work environment.
• Comply with company ethics, code of conduct, policies, and best practices, with a commitment to safety in the workplace, valuing of diversity, and promotion of a harassment-free environment.
• Actively participate in CS Daily Management Activities.
• Answer customer calls and email inquiries, professionally, promptly and efficiently.
• Assist sales at times with the management of specific distributor accounts.
• Process incoming orders - web, telephone, email, etc.
• Respond to sales and/or service inquiries, forward to technical support, as appropriate.
• Follow up on sales quotes and customer Return Merchandise Authorization's (RMA).
• Manage, maintain and update customer accounts.
• Resolve customer complaints - escalate to Supervisor or additional departments when appropriate.
• Set-up new customers and coordinate with accounting department for credit terms and credit limits.
• Work with sales to ensure customer contracts are updated and stored on the correct customer record in Mesa databases.
• Assist in training new Customer Support Representatives.
• Assist in sales training.
• Assist warehouse in issuing returns.
• Assist accounting with collection efforts, credit memos and revenue recognition procedures.
• Assist sales and production to resolve customer issues.
• Assist Manager in generating various reports.
• Communicate and coordinate with internal departments when needed.
• Exhibit excellent documentation practices.
• Perform other duties as assigned by management

Skills, Knowledge, and Abilities:

• Advanced knowledge and skill with Microsoft Office programs
• Knowledge and experienced use of modern Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems
• Ability to multi-task and navigate between tabs/screens.
• Advanced keyboarding skills
• Ability to self-direct and work independently.
• Ability to take initiative and leadership on projects and tasks.
• Ability to work in a team environment.
• Ability to handle high volume of interactions with accuracy and attention to detail.
• General knowledge of accounting principles such as credit memos, prepayments, billing cycles and revenue recognition
• General knowledge of shipping requirements and procedures
• General knowledge of the various service/ordering processes for multiple product lines
• General knowledge of subscription programs/models
• Stress tolerance.

Qualifications/Education:

• High school education
• Associate Degree in technical services, customer service or a related field preferred
• Intermediate computer/systems operation skills required
• Two to three years' experience in a manufacturing or customer service field
• Any equivalent combination of education and experience

Mesa Labs is an Equal Employment Opportunity Employer.
Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)