Job Description

Our event staff provide a superior level of customer service to ensure a safe and enjoyable environment for guests as they attend various events, including collegiate sporting events, concerts, festivals, and fairs. The position offers flexible, part-time hours that allow for the accommodation of each staff member’s personal schedule.

Qualifications

• Upon the successful completion of RMC’s interview process, all new recruits must register as an Unarmed Security Officer though the Virginia Department of Criminal Justice Services. DCJS’s eligibility requirements include:

  • A minimum of 18 years of age.

  • Successful completion of the initial application process and required 01-E training course.

  • Submission of fingerprints for a criminal background check. (Certain criminal convictions may be disqualifying. Please refer to DCJS for further information regarding their qualification requirements).

• Excellent customer service mindset and verbal communication skills.

• Ability to remain calm in a fast-paced, high energy environment.

• Must be able to work a minimum of 2-3 events per month.

• Must have reliable transportation.

Essential Position Functions and Key Duties

• All Event Staff personnel will be cross-trained in multiple positions, including: Ticket-Taker/Scanner, Usher, Bag Checker, Parking Attendant and Crowd Management (post assignments will vary for each event).

• Creating an enjoyable and safe experience for guests at any given event by providing a high-level of customer service and implementing proper security protocol before, during, and in-between ingress and egress.

• Educating guests on safety policies using a positive and calm manner.

• Observing your surroundings, detecting any suspicious or hazardous situations, and reporting your findings to event supervisors, managers, and emergency personnel.

• Work flexible hours that includes nights and weekends.

Work Conditions

• Ability to interact cordially and communicate with a diverse community.

• Ability to operate a portable radio and provide clear transmissions in English.

• Effective oral and written communication skills in English.

• Ability to assess and evaluate situations quickly, accurately, and effectively.

• Must be able to accurately follow SOP’s (Standard Operating Procedures) & Post Orders.

• Must have reliable transportation and always be punctual for assigned shifts.