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DEPARTMENT: Production

REPORTS TO: Service Manager

FSLA: Full-Time, Non-Exempt

REVISED DATE: 4/5/24

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Are you ready to join a fantastic team? The Basement Doctor is looking for a skilled Annual Maintenance Technician to join our team in Lima, OH.

The schedule runs Monday through Friday, day shift, with alternating Saturdays.

We offer a competitive benefits package also.

JOB DESCRIPTION:

Meets with existing customers on pre-scheduled appointments to perform annual maintenance or follow-up on warranty. Makes recommendations to customers on additional products or services and/or identifies a potential problem with diagnosis and remedy. Follows through with customers until all issues are resolved. Supports the management and mission of J&D Home Improvement Inc. dba “The Basement Doctor”

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drives to potential customers’ homes to meet with them for pre-scheduled appointments to perform annual maintenance or follow-up on warranty.
• Builds rapport and demonstrates expertise in waterproofing and/or foundation repair systems.
• Examines waterproofing or foundation work done by J&D Home Improvement Inc. dba “The Basement Doctor” and determines if there is a potential problem(s) and if the customer’s needs and/or desired outcome(s) have changed.
• Recommends additional products and services to enhance or improve original J&D Home Improvement Inc. “The Basement Doctor” installation, or remedy to the potential problem.
• Attempts to sell products and/or services. (80%)
• Writes job proposals for the project to include diagram(s), photographs, instructions, inventory needed, the customer “Fact Sheet,” pricing lists, and the total price of the job.
• Turns job proposals into company premises every 24 hours.
• Install products for Production Department as requested.
• Follows job specifications to ensure installations are completed to meet company standards.
• Communicates job completion and/or complications to the Sales Manager.
• Follows up by phone and revisits the customer as necessary.
• Follows through with customers until all issues are resolved.
• Attends weekly meetings.
• Attempts to meet and/or exceed sales and service goals.

QUALIFICATIONS ON REQUIREMENTS:

• Minimum 1-year experience in Customer service or related field.
• Basement waterproofing, foundation repair, finishing, and mold remediation industry experience preferred
• Proven track record of establishing goals and measuring performance.
• Valid driver’s license.

PHYSICAL DEMANDS for Lifting, Carrying, Pushing, and Pulling:

Heavy: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. And the capability to maneuver in small areas such as crawlspaces.