Description

The League’s Veterinary Hospital team members work at our new CSU Spur (North Denver) location. This hospital provides access to high quality veterinary urgent care for under-served populations in our community. This position plays a critical role in helping to prevent and alleviate suffering of animals in our community, maximize our impact, enhance the dignity of our clients, and work collaboratively with the veterinary community.

Purpose of Position: Provide exceptional customer service to our patrons, ensuring a smooth and orderly flow of patients through the hospital. This position works directly with underserved community members and their pets to provide high quality, affordable veterinary care for sick and injured pets.

Responsibilities

• Serve as the first point of contact for patrons, and as such responsible for setting a positive tone in a variety of situations.
• Provide professional and compassionate service in an urgent care setting.
• Ensure patron check-in and discharge processes are smooth and efficient.
• Manage hospital calendar by accurately scheduling, confirming, and canceling appointments.
• Answer phone calls professionally, courteously and in a timely manner.
• Accurately enter patron payments and create end-of-day reports.
• Prepare, update and maintain electronic patient and client records through our veterinary practice management software.
• Assist with educating patrons on basic hospital information and procedures.
• Maintain professional and courteous demeanor in all situations.
• Assist with front desk and lobby cleaning and maintenance.
• Maintain front desk equipment and supplies.
• Contribute to and lead initiatives to improve processes and procedures.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions.

Organizational competencies apply to all jobs at the League; position competencies are specific to this position.

Organizational Competencies

• Accountability
• Flexibility
• Leadership
• Teamwork
• Attention to Detail
• Initiative
• Managing Resources
• Technical Expertise
• Decision Making
• Integrity
• Results Oriented
• Time Management

Position Competencies

• Analytical Thinking
• Communication Skills
• Conflict Management

Part-Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Paid Time Off (PTO)
• Paid Sick Time
• 401(k)

Schedule: Alternating weeks, is 10-hour shifts (20 hours a week) on Monday and Friday, alternate week is Monday and Saturday 

Compensation: $20.00 - $20.90 per hour $1 per hour language differential (starting pay commensurate with market, experience, and equity)

Work Conditions and Physical Requirements

Handle animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts may occasionally require bending, stooping, standing, climbing stairs, and walking.

Requirements

Position Qualifications:

Knowledge/Skills/Abilities

• Strong desire to serve under resourced communities with respect and compassion
• Strong interpersonal communication skills
• Ability to work in a team environment
• High attention to detail
• Bilingual speaking both English and Spanish

Required

• Education: High school diploma or equivalent
• Experience: One year of customer service experience

Desired

• Experience working in a veterinary clinic or similar environment
• Experience with EZYvet veterinary software
• Working knowledge of current veterinary practices