Position Summary:

Bradley is seeking a Continuous Improvement Manager to work in the project management team alongside Quality Assurance and Project Management team members. The CI Manager reports to the Director of the Project Management Office (PMO) and is responsible for leading and facilitating continuous improvement initiatives throughout the firm. The CI Manager will oversee a direct report staff of Quality Assurance (QA), Quality Control (QC) and Business Analysts (BA) while actively leading and participating in projects to improve processes and outcomes. The CI Manager will collaborate across the firm to identify, prioritize, and implement improvements to increase efficiency, improve quality, and enhance overall firm performance.

The successful candidate will be required to deliver the duties listed below.

Position Responsibilities:

• Collaborate with firm leadership to develop and implement a continuous improvement plan that aligns with the organization’s strategy
• Identify improvement opportunities by analyzing data, monitoring key performance indicators (KPIs), conducting root cause analysis and by working directly with the practice solutions/user experience teams. This also includes partnering with key stakeholders to identify and implement best practices across the organization.
• Responsible for all aspects of the Change Management, Change Control, Quality Assurance, and other critical firm processes.
• Function as the primary liaison between the PMO and practice solutions/user experience and training teams. This will include taking the lead in the onboarding and intake processes for new projects.
• Provide PMO support by assisting with managing the PMO portfolio, managing select PMO projects, contributing to project tasks and schedules and other project management duties.
• Engage with teams and individuals across the firm to implement and manage short term and on-going process improvement projects.
• Facilitate continuous improvement training and workshops to develop a culture of continuous and collaboration.
• Participate in the selection and implementation of platforms and automation tools used by the teams within the PMO.
• Work with the QA/QC team to review project and applications requirements to ensure that requirements are sufficiently detailed to build and implement the deliverables of the project.
• Complete standard managerial tasks, such as payroll, time off approval, and reviews for staff. Collaborate with direct reports to facilitate and create a staff development program for each of their direct reports.
• Collaborate across the firm to test new software, participate in and support user acceptance, engage with and follow up with early adopters and provide other business analysis services.
• Communicate across departments and firmwide regarding changes in process and implementation of applications.

Position Requirements and Desired Skills:

• Four-year college degree or equivalent experience, preferred
• Law firm experience serving multiple practice groups is highly preferred
• Ability to lead, mentor and coach direct reports
• Ability to work collaboratively with all levels within the firm
• Strong understanding of Lean Six Sigma methodologies, tools, and techniques
• Proficient with Microsoft Office products: Word, Excel and PowerPoint
• Skilled in Microsoft Visio and Project
• Proficient in the use of the Microsoft Windows operating system
• Excellent oral, written and presentation communication skills
• Accuracy, attention to detail and good organizational skills
• Ability to work under pressure in a fast-paced environment
• Strong time-management skills and ability to multi-task
• Strong client service focus and ability to work effectively in a team environment
• Self-motivation and ability to work with minimal supervision
• Ability to exercise confidentiality and discretion
• Some travel may be required
• Various physical activity may be required

Bradley is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy, sexual orientation and gender identity or expression), marital status, age, physical or mental disability, veteran status, genetic information, or any legally protected status.