Hotel Communications / PBX Operator - La Jolla Shores Hotel

Department : SHORES FRONT DESK Location : La Jolla, CA

The La Jolla Shores Hotel is currently seeking highly skilled PBX Operators to join our team at our beautiful oceanfront hotel!

Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness.

La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.

What we offer :

• Free daily meal
• Employee dining and apparel discounts
• Benefits including : Medical, Dental, Vision, 401K (based on employment status)
• Paid vacation and sick and holiday time
• Referral program

What we ask :

• Consistently provide professional, attentive, and genuinely friendly service
• Promote and follow LJBTC, Incs Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Schedule :

• F / T shifts available, AM / PM
• 8 hour shifts vary between 6 : 00 am to 10 : 30 pm.
• Must be available to work weekends and holidays

SUMMARY

Functions as the central communications link for the entire property by relaying incoming, outgoing, and interoffice calls and messages.

Service provided by PBX operators will have a great effect on the guest impression of the entire organization. Friendly and efficient guest service will enhance guest comfort and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides quality service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor.
• Uses the callers and guests name while answering phones or providing services.
• Directs incoming and in-house calls to guest rooms, offices and public service departments.
• Assists the front desk and reservations during periods of high business volume.
• Uses voicemail, pagers, personal computers and walkie talkies at appropriate times.
• Maintains (updates) guest phone register.
• Takes and distributes messages for guests and hotel staff.
• Provides information on guest services and hotel activities.
• Processes guest wake-up calls.
• Reads the Communications Log ("Red Book") and makes relevant entries.
• Maintains current knowledge of Emergency Operational Procedures and contacts 911, M.O.D. (Manager on Duty) fire or police department when needed.
• Other duties may be assigned.

REQUIREMENTS

• Office or admin experience required
• Must be able to multitask (i.e. handle multiple phone lines
• Must have superior customer service skills and phone etiquette
• Hotel experience a plus
• Ability to speak effectively in English to customers, guests, members, or employees of organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and talk or hear
• The employee must constantly lift and / or move up to 10 lbs. and frequently lift and / or move up to 25 pounds.
• Apply on our website at*
1 hour ago