SourcePoint helps Delaware County adults 55 and better live safely at home and stay healthy as they age. We provide in-home care like Meals on Wheels, a large community center, support for caregivers, and more! Our Customer Service Assistant professionally greets our clients, members, and guests both in person and on the phone to provide a positive experience. This rewarding position offers flexibility with a work schedule, including days, one evening per week until 8 p.m., and one Saturday per month from 8 a.m. to 12 p.m. Hours may vary during times when required to cover shifts for other employees.

Reports to: Customer Service Supervisor | FLSA: Part-time (up to 20 hours) | Pay: $15.50-$16 per hour

Essential Job Functions:

Customer Relations (70%)

• Greets the public pleasantly and professionally, as this is the first point of contact of the agency, to ensure a positive image of the organization.
• Assist guests, members, and clients with registration for various programs, membership, events, products, and services, and record cash receipts and credit card payments.

General Office Support (20%)

• Manage the telephone system professionally – answering telephone calls and routing all callers and guests to the appropriate staff person.
• Maintain mailing lists and databases, perform data entry and clerical duties as assigned, and assist staff members as necessary with administrative tasks.
• Assist, as necessary, with special events and perform errands as needed, which may require a vehicle.

Continuous Improvement (10%)

• Must have a thorough understanding of all services provided by SourcePoint and be able to field basic inquiries and communicate information to the public.
• Must be able to adapt to change and new procedures as the organization grows and adapts to the needs of our customers.
• Learn applicable software and program offerings to improve performance continually.

Required Skills and Abilities:

• Must be able to handle stressful situations while maintaining a calm demeanor.
• Ability to type, perform data entry and transaction processing using assigned software
• Ability to operate a variety of office equipment such as computers, copiers, telephones, calculators, FAX machines, postage meters, folding machines, and other equipment necessary to perform duties.
• Perform copying and collating tasks, office mailings, etc.
• Must enjoy working with older adults and have the patience to assist them with their needs.

Education and Experience:

• Two years experience as a Customer Service Assistant, Clerk, Receptionist, or Secretary in an office environment preferred.
• Cooperative team player with excellent interpersonal, verbal, and written skills.
• Experience with ActiveNet or other registration software, cashiering, and transaction processing, Microsoft Office Suite, Word, and Excel preferred.

Essential Physical Requirements/Working Conditions:

• Sedentary work that primarily involves sitting.
• Occasional work that requires moving objects up to 20 pounds.
• Occasional work that requires a valid driver’s license.

Other:

In any organization, particularly a small organization, it is necessary to assume new responsibilities to ensure a smooth continuity of operations within the organization. Other organizational needs are expected to emerge, which will be assigned to the Customer Service Assistant.

About SourcePoint:

SourcePoint helps Delaware County adults 55 and better live safely at home and stay healthy as they age. We provide in-home care like Meals on Wheels, a large community center, support for caregivers, and more. And we want you on our team! Come join a wonderful organization that brings a wide variety of expertise and talents together under one roof. At SourcePoint, every team member, from accounting to wellness, contributes to our mission to help our community live well after 55.

A Final Note:

You do not need to match every listed expectation to apply for this position. At SourcePoint, we know diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Updated May 2024