Position Overview:
The top candidate chosen for this key role will be responsible for processing incoming customer purchase orders, confirm delivery, monitor order backlog, communicate order status and ensure customer satisfaction along with achieving weekly KPI targets.
Responsibilities:

• Effectively handles a high-volume of customer orders
• Processing, clarification and confirmation of customer purchase orders using SAP
• Customer communication on all order related topics (incl. tracking, delivery, shipping, storage & invoicing).
• Coordinates internal processes (drop-shipment routing, purchasing, stockroom, shipping, receiving clarification)
• Checks inventory and release orders on stock arrival (bi-weekly report, action, delivery reliability)
• Initiates and supervises rush orders
• Update customer supplier portal
• Supports the order management team
• Implements process improvements

Required Knowledge/Skills, Education, and Experience

• Good software aptitude
• Intermediate Microsoft Office experience - Outlook, Word & Excel

• Good verbal and written communication skills.
• Results orientation with the ability to work under pressure.
• Business acumen with ability to proactively resolve customer issues
• 2 to 4 years customer service experience in a technical product - Recent university graduates are strongly encouraged to apply.
• Project management skills

Preferred Knowledge/Skills, Education, and Experience

• Presentation skills
• Inside Sales and/or Customer Service experience
• Process development and implementation
• Inside sales experience a plus
• Multilingual a plus - Spanish or German

Education :
BS in business, technology, or related field. Non- business degree with relevant business experience will also be considered.
Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.