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Silver Airways is Hiring a Customer Service Agent Near Hollywood, FL
Are you ready to invest in your career with a quickly growing company? Silver Airways currently provides more routes within Florida and to the Bahamas than any other airline; having recently acquired Seaborne Airways, based in San Juan, PR, we need you to be the face of our company in the eyes of our valued customers. As a customer service agent, you are the first line of contact in assisting customers with luggage, checking in, selling tickets, and more!
Day-to-day Responsibilities:
- Checking customers in for flights, checking customer luggage in, selling tickets, making reservations, boarding flights at the departure gate
- Meeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales and closing out cash drawers/accounting functions
- Providing general customer assistance, complying with all safety procedures and station policies
- Providing accurate gate, flight arrival and departure information, as well as answer general inquires
- Assist special needs passengers, resolve customer complaints and other duties as delegated
- Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight acceptance guidelines
- Communicate clearly and accurately with customers as well as ground and aircraft personnel
- Miscellaneous duties as assigned by Manager and Supervisor
- Conduct other duties as assigned
- Must be at least 18 years of age
- Must be able to work any shift in a 24-hour period, including days, nights, weekends and holidays
- Must be flexible, willing and able to prioritize Silver work schedule
- Must be able to work in a fast paced, deadline driven environment
- Must have professional appearance
- Excellent attendance and punctuality required
- Must be able to pass a Drug and Alcohol Screen, and FBI Fingerprint & Criminal History check
- Must own and be able to maintain a current driver's license
- Current U.S. Passport or equivalent with applicable Visas
- At least 1 year customer service required
- Aviation experience preferred
- Lifting/Pulling/Pushing: Must be able to lift up to 70 pounds repeatedly
- Working Conditions: Normal working conditions absent extreme factors
Silver Airways also offers excellent benefits including travel benefits with our airline and more!
*Silver Airways is an Equal Employment Opportunity employer committed to treating all team members in
a fair and equitable manner in all aspects of employment, including, but not limited to: recruitment, selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and performance management, and termination. Silver Airways prohibits discrimination, harassment, and retaliation that is based on race, color, religion, national origin, gender identity or expression, ancestry or genetic information, veteran status, pregnancy or childbirth-related medical conditions, age, disability or handicap, citizenship status, or any other category or characteristic protected by federal, state or local law. The expectation to treat all team members in manner that is inclusive and free of discrimination is universal. It applies to our leaders, managers, supervisors, team members, vendors, consultants and contractors. EOE/VETERANS/DISABLED
Job Summary
Full Time
$38k-48k (estimate)
05/31/2024
06/16/2024
silverairways.com
ORLANDO, FL
200 - 500
2011
DORIS LIAO
$50M - $200M
Related Companies
About Silver Airways
Silver Airways is a U.S. airline operating around 100 daily scheduled flights between gateways in Florida and The Bahamas. The company is owned by Versa Capital Management, LLC, a Philadelphia-based private equity investment firm. Silver Airways is headquartered in Fort Lauderdale (Florida) with a maintenance facility based at Orlando International Airport in Florida. The Silver Airways fleet is comprised of modern, state of the art aircraft with reliable, fuel-efficient turbo-prop engines. In the summer of 2018, Silver completed the acquisition of Seaborne Airlines, a San Juan, Puerto Rico-ba ...
sed air carrier serving destinations throughout Puerto Rico, the U.S. Virgin Islands, and other countries in the Caribbean. Seaborne provides connections throughout the Caribbean via the carriers hub in San Juan, while also serving as the most critical link between St. Croix and St. Thomas with the carriers seaplane operation. Silvers new ATR aircraft will replace our SAAB fleet, which started 2019. The ATR 600 series embodies todays most advanced regional aircraft, with new avionics, powerful engines, and state-of-the-art technology that ensure safe, quick and relaxed travel to your destination. Silver Airways corporate offices are located in Florida at Fort Lauderdale-Hollywood International Airport with a state-of-the-art maintenance facility at Orlando International Airport.
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The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
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Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
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Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
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With customer service, customer support and customer experience, required.
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Agents must be trained and mentored to develop a positive approach towards handling customer queries.
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A customer service representative must be a good listener.
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Step 3: View the best colleges and universities for Customer Service Agent.
