17 Years and Growing Strong – Come Join the Team!!

**Monday - Friday Schedule (12:30PM - 9:30PM) / NO SALES**

• Diverse, Inclusive and Positive work environment
• Growth and Development Opportunities
• Casual Dress Code – Yes, that includes Jeans!
• Fun Committee (quarterly workplace events)
• Cloud Room – your place to relax and unwind during breaks
• Comprehensive Benefits Package
• Paid Time Off (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)
• 6 Paid Holidays (no waiting period)

Job Type: Full-time Spanish Interpreter/Customer Care Coordinator (NO SALES!)

Pay starts at $16.50 per hour

• Schedule: Monday through Friday - 12:30pm to approximately 9:30pm (or later - dependent on business needs)
• Training Schedule (Paid): first 3 weeks will be from 9am-approximately 5pm (dependent on business needs)

**Please Note, this position has duties other than translation (over the phone customer service)

(Pay starts at $16.50 per hour):

Responsibilities:

• Translate calls in a live environment in both English and Spanish between two or more parties
• Recorded Statements
• Managing inbound and outbound calls
• Collaborating with clients, patients, drivers and translators
• Performs other related duties as assigned by management
• Meeting production expectations
• Arrive on time on a daily basis

The Spanish Interpreter/Customer Care Coordinator requires 1 year of experience as an interpreter/translator. This position will report to the supervisor and team lead of the assigned department:

Qualifications/Skills

• Bilingual in Spanish and English
• Simultaneous interpretation
• Ability to Relay the style and tone of the original language
• Ability to listen to the speaker’s talk and then translate verbatim
• Strong oral and written communication skills in both English and Spanish
• Maintains consistency and quality assurance for all calls and document translations.
• Customer service experience
• Inbound & outbound calls, data-entry / ACD telephone lines
• Ability to work independently
• Critical Thinking and Organizational Skills
• Proficient in Microsoft Office applications

Summary: ProCare is the largest privately held Worker’s Compensation transportation and language services provider. Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc... and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters.

Additional Benefits:

• Employee Assistance/Discount Program
• Company subsidized Medical Plan
• Welfare Benefits
• 401(k)

The above Responsibilities and Skills are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• What are your hourly pay expectations? (failure to answer this question may affect consideration of your application).
• Are you available to work Monday-Friday 12:30PM-9:30PM (or later - dependent on business needs)?
• This is an on-site position. Will you be able to reliably commute Tampa, FL 33634?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Spanish translation: 2 years (Preferred)

Language:

• Spanish (Required)

Work Location: In person