Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all.

Responsibilities:
- Greet guests with a warm and friendly demeanor, ensuring a smooth check-in and check-out process
- Assist guests with inquiries, provide information about hotel amenities, services, and local attractions
- Handle guest requests promptly and efficiently, ensuring their needs are met during their stay
- Manage reservations and room assignments accurately in the hotel management system
- Process payments, handle cash transactions, and maintain accurate records
- Answer phone calls professionally and redirect them as necessary
- Assist with night audit duties as required, including reconciling accounts and preparing reports
- Maintain a clean and organized front desk area

Requirements:
- Previous experience in hospitality or customer service is preferred
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with the ability to build rapport with guests
- Multilingual skills are a plus (please specify languages)
- Proficient in using phone systems and other office equipment
- Attention to detail and ability to handle multiple tasks simultaneously
- Ability to work independently as well as part of a team
- Flexibility to work various shifts, including evenings, weekends, and holidays

Note: This is a paid position. Internship positions must also be compensated according to labor laws.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Newington, CT 06111 (Required)

Ability to Relocate:

• Newington, CT 06111: Relocate before starting work (Required)

Work Location: In person