The Case Manager will work within a team to build relationships with customers that supports long-term financial and social problem solving to foster economic independence and stability within the household. The Case Manager will ensure the case management program is strengths-based with focuses on improving employment, financial well-being and parenting skills to achieve short term goals and long-term results for its customers. This position requires the individual to develop and/or utilize a resource network within the community to help support customers in financial assistance, assessment skills to evaluate customer’s current situation, and skill in developing a strengths-based plan to move them towards self-sufficiency. This position requires someone who is comfortable with public speaking in small and large groups. This person should also be creative, self-disciplined and a self-starter.

SPECIFIC DUITES OF THE JOB:

1. Responsible for determining customer eligibility requiring knowledge of eligibility and requirements, knowledge of available funding, procuring all required eligibility documentation, accurate income calculation, and accurate eligibility determination and documentation.

2. Mentoring & Coaching

3. Motivational Interviewing

4. Case Management

a. Globally assessing customers to determine root cause of situation, identify barriers to economic independence and stability, and determine customer abilities and goals

b. Working with the customer to develop an action plan which includes measurable steps toward attaining goals, overcoming barriers, and fostering economic independence

c. Responsible for aiding the customer in implementation of their action plan. This includes identification of community resources, assisting customers in navigating difficult processes, and providing customers with financial assistance throughout the certification period of their case.

d. Responsible for tracking customer compliance and holding customer accountable for action plan progress. This also entails adjusting the action plan as needed.

5. Public Speaking

6. Building community networks

7. Creating partnerships

8. Detailed documentation of entire process and communication including but not limited to initial and subsequent assessments to determine baseline and outcome data, communication with resources regarding customer interaction, advancement through the action plan including successes and needed changes to plan, maintenance of ledgers, completion of pre and post case assessments for ROMA outcome reporting requirements, and all communication with or on behalf of customer.

9. Coordinating community resources to provide a full continuum of customer care by building community resource relationships, knowledge of resource eligibility requirements, liaising with resources in order to advocate for your customer, planning/participating in community events as necessary

10. Timely and accurate submission of personnel and finance documentation including but not limited to timesheets, mileage, Leave Requests, and Purchase Requests

11. Ability to travel between offices and home visits within service areas as needed.

12. Attending related meetings and participates in networking groups as necessary

13. Participating in other duties as assigned

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education: Bachelor’s Degree in Social Work, Psychology, or related field required
Experience: Minimum of two (2) years’ experience in human services
Certifications: Certification in Family Development or other comparable case management-training program a plus.

Management retains the right to waive education or experience requirements based on the evaluation of or demonstrated competence by the incumbent. A combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered for the position.

JOB REQUIREMENTS

Requirements that must be satisfied prior to attaining Regular Employment Status and updated, as requested:

1. Proof of Degree to meet Qualification of position

2. Negative Drug Screen

3. Two (2) Professional References and one (1) Personal Reference

4. Valid Tennessee Driver’s License

5. Proof of liability insurance on a personal vehicle in the amount of $25,000/$50,000/$25,000 prior to being hired.

6. Proof of US Citizenship, or eligibility to work in the US

ESSENTIAL PHYSICAL AND MENTAL ABILITIES:

These functions are performed on a regular basis unless otherwise specified.

1. Ability to sit, stand, grasp, type, stoop, reach, walk, push, and pull for sustained periods of time
2. Ability to lift and carry items weighing up to 50 pounds on a regular basis
3. Ability to read, calculate, measure, plan, and compile information
4. Ability to investigate, organize, explain, and present information
5. Ability to effectively communicate in oral and written form in English on a daily basis
6. Ability to maintain a detailed recordkeeping system
7. Ability to make rational decisions
8. Ability to accept direction and orders from supervisor and others in authority
9. Ability and willingness to accept and follow through on recommendations for improvement as a result of performance appraisal, monitoring, self-assessment, and daily supervision
10. Ability to use technology, software, and office equipment such as computer, e-mail, fax, voice mail, copiers, calculators, Microsoft Office Word, Excel, Power Points & Outlook, etc.
11. Ability to respond quickly, calmly, and rationally in emergency situations.

ESSENTIAL FUNCTIONS RELATED TO WORKING CONDITIONS:

1. Ability to manage multiple tasks, frequent interruptions, and changes of pace with professionalism and composure.
2. Ability and willingness to travel on a regular basis to, but not limited to, local, state, and national destinations. Travel methods may include personal or agency vehicle, box truck, airplane, or train.
3. Ability to use own vehicle for work related activities when Agency vehicles are not available
4. Ability to work and drive during periods of inclement weather
5. Ability to effectively interact and work cooperatively as a team member with people from a variety of socio- economic and ethnic backgrounds

6. Ability to work in a variety of environments including, but not limited to, offices, warehouses, storage units, box trucks and public places

7. Ability to work in a vehicle or environment that may not be air-conditioned

GENERAL RESPONSIBILITIES:

1. Must work to engage customer throughout the lifetime of case. It is imperative that case manager develop a working relationship with the customer that fosters genuineness, trust, honesty, and accountability.
2. Maintain frequent contact with customers by phone and email
3. Maintain detailed documentation of entire case management process and communication
4. Help assist customers in any way needed in support of our mission
5. Project a positive attitude and exhibit professionalism when communicating with funding partners, agency

Board, staff, customers, and the general public at the office, in our communities or while traveling.

6. Participate with office colleagues in tasks that require collaboration for office efficiency and functioning.
7. Serve as a role model for employees, customers, and community partners by exhibiting integrity.
8. Facilitate open communication with employees, customers, community partners, and others.
9. Reflect a professional attitude that represents MCCAA in a positive manner within the community at large and maintain this same attitude to the employees, clients and public at all times. Project the same positive manner while attending community activities, training functions, seminars, and conferences.
10. Document and report any signs of injury.
11. Comply with Mid-Cumberland Community Action Agency Confidentiality Policy assuring that the program, customer, and employee records and information are protected at all times.
12. Obtain a working knowledge of and comply with all Mid-Cumberland Community Action Agency policies and procedures, including but not limited to, Personnel Policies and Standard Operating Procedures.
13. Understand, accept, implement and promote Mid-Cumberland Community Action Agency Mission Statement, program goals, philosophy, and objectives.

Mid-Cumberland Community Action Agency is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression. This employer participates in E-Verify.

Job Type: Full-time

Pay: $19.96 - $23.24 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Do you have a Bachelor's Degree in Social Work or Psychology?
• Are you 18 years old?
• Have you previously been employed with MCCAA?

Experience:

• human services: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Gallatin, TN (Required)

Work Location: In person