Job Description :

As a member of the service team, you will be responsible to perform all the activities required to provide technical support to internal/external customers including but not limited to set up, maintenance, troubleshooting, optimization and repairing of injection molding systems. Working with the call center, spare parts, & customers directly to diagnose issues.

Approximately 90% local regional travel within assigned region (Monday – Friday) in addition possible 10% North American travel. Some weekend work will be required.

TECHNICAL/PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES:

• Troubleshoots and diagnoses problems with equipment, orders replacement parts, completes repairs and/or replaces components on machines and/or robots.
• Ability to work with new and evolving technologies.
• Conduct testing and inspection on equipment as required.
• Completes work orders, and written reports on a regular basis.
• Ability to interface effectively across manufacturing, engineering, sales and service functions.
• Good interpersonal and verbal communication skills to obtain and exchange complex technical information.
• Good computer skills and operation knowledge of Windows based applications
• Additional language other than English would be considered an asset.
• Strong problem resolution skills with a proven ability to think outside of the box.
• Positive attitude and work ethic
• Energetic
• Strong electrical background and mechanically inclined.
• Good organizational skills and ability to work independently, interact effectively and professionally with customers.
• Flexible to travel to Canada.
• Performs other special projects as required or as assigned by a Manager / Supervisor

QUALIFICATIONS:

• Minimum 2-year Technical Associates degree/diploma
• Experience with injection molding equipment including assembly, testing, service and engineering.
• Extensive experience with Injection molding equipment, Injection Molding technology, including machines, molds, robots and other product handling equipment would be an asset.
• Knowledge of blueprints and schematics
• Ability to troubleshoot electrical, mechanical and hydraulic systems.
• Ability to work independently.
• Communication and interpersonal skills and strong customer service
• Dedicated team player
• Must be able to travel, and stand on feet for longer periods of time

Salary Range & Bonus :

33 – 41 USD / hour

Signing Bonus: 5000 USD

Benefits:

401(k) / Dental insurance / Health insurance / Life insurance / Paid time off / Retirement plan / Vision insurance / Company Car / Paid Overtime

Job Type: Full-time

Pay: $33.00 - $41.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Application Question(s):

• What brands of injection molding equipment you are familiar with?
• Are you willing to undergo a criminal background and employment reference check for this job?
• Are you able to travel internationally, into Canada as this role requires occasional travel into Canada? Any US citizen or US resident that has a criminal record may be denied entry to Canada.
• What other automated equipment are you familiar with?
• What level of compensation are you seeking?
• This position requires extensive travel meaning the field service technician could spend one or two full weeks on-site working at the customer's site. Is it acceptable for you?

Experience:

• Manufacturing: 5 years (Preferred)
• Plastics injection molding: 5 years (Preferred)
• Robotics: 5 years (Preferred)
• Industrial mechanical: 5 years (Preferred)
• Industrial electrical: 5 years (Preferred)

Ability to Relocate:

• Louisville, KY: Relocate before starting work (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: On the road