Tech and Application Support Specialist

We are looking for a motivated and experienced Tech and Application Support Specialist to directly assist our business customers with technical, application and accounting-related problems when using our products and services.

Candidates with accounting experience that are interested in an IT career are encouraged to apply! We offer on the job training for the right candidate.

This job is located in our office in NW Houston.

Responsibilities include: resolving customer queries (both tech and accounting related), recommending solutions, and guiding product users through features and functionalities.

To be successful in this role, you should be an excellent communicator, a talented multitasker, detail-oriented and enjoy providing superior client service.

The ideal candidate will have proven experience working in an accounting or customer tech support position, a good understanding of GAAP principles, and great interpersonal and written and verbal communication skills.

We offer a casual work environment, company paid health insurance, paid time off (PTO) plus additional paid vacation, paid holidays, and 401k with matching.

Tech & Application Support Responsibilities:

Respond to customer queries in a timely and accurate way, via phone or email

Detailed documentation of all customer actions and communications in ticketing system

Identify customer needs and help customers use specific features

Analyze and report product malfunctions

Update our internal databases with information about technical issues and document discussions with customers

Share feature requests and effective workarounds with team members

Inform customers of new features and functionalities

Follow up with customers to ensure their issues are resolved

Requirements:

· Bachelor's Degree preferred

· Proven experience in accounting, with some tech exposure or skills

· Familiarity with the ERP industry is a plus

· Experience using help desk software and remote support tools is a plus

· Top-notch oral, written, and interpersonal communication skills

· Well-developed arbitration skills with the ability to remain impartial

· Affinity for multitasking with precision

· Capacity to accept and utilize constructive criticism

· Ability to be proactive and work independently in a fast-paced environment

SQL experience is a plus.

This is a great opportunity to use your accounting skills and knowledge to transition into a challenging and rewarding IT / tech career!

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Technical support: 3 years (Preferred)
• Accounting: 2 years (Preferred)

Work Location: In person