Description

Role Overview: 

 
Sales Professionals serve as a brand ambassadors, showcasing impeccable presentation and behavior by adhering Comme des Garcons selling standards, ensuring outstanding and consistent customer service. Additionally, you'll employ a dynamic approach to achieve results, demonstrating success in maintaining relationships with clients and fostering new connections to drive business growth. 

Key Responsibilities: 

Customer Service and Sales: 

• Ensuring the very best levels of customer service at all times 

• Strong understanding of product knowledge 

• Offering a personalised shopping and styling experience to our clients; able to navigate all spaces in the building 

• Delivering personal monthly and seasonal sales targets, always communicating, and working closely with the team to do so 

• Ensuring that customers are added to the CDG Database, and clientele proactively 

• Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at CDG

• Maintaining a Customer Book of key clients and VIP’s 

• Maintaining open communication to ensure consistency in service and strategy as we build success in the market as a whole 

Stock and Brand Management: 

• Brand Ambassador, taking ownership of areas of responsibility 

• Keeping areas of responsibility replenished, and ensuring BOH standards are organized 

• Regular stock checks in partnership with Inventory Manager 

• Proactive in creating new systems of inventory management in order to reduce shrink, and increase sales 

• Clear understanding and maintenance of VM standards, as well as overall VM standards in the store and on the floor 

• Strong communications skills; able to express needs to management, and work well in a team to ensure clear understanding of expectations 

Key Requirements & Skills: 

• Retail sales and expertise within a high-end/luxury business preferred. 

• Possesses knowledge of CDG brands. Is enthusiastic about sharing this knowledge with customers and colleagues 

• Client book of potential New Business for CDG 

• Language skills beneficial 

• Knowledge of Retail Pro beneficial 

Core Competencies: 

• A highly motivated and competent individual able to converse at all levels both internally and externally 

• A self-starter able to set the standard by their own professionalism and attitude 

• Must be energetic, motivated and organised. Willing to do whatever is required to get the job done 

• Structured but approachable, with a flexible outlook able to adapt to the changes in the business 

• Able to multi-task in order to drive the business forward 

Qualifications