Who We Are

Are you looking to work with some of the most prominent sports and entertainment events in the world?

As the industry-leading provider of Official Ticket and Hospitality packages, Quint works alongside Formula 1®, NBA, MotoGP™, the Kentucky Derby, X Games, and more, to offer unrivaled access, exceptional expertise, and once-in-a-lifetime experiences at bucket-list events located around the world. 

Our global operation consists of 12 global offices, an in-house team of 220 people, and the activation of 75 events each year, with endless opportunities for future growth. 

Check us out on socials for more:

• Instagram
• LinkedIn

Our Culture

Progressive. Innovative. Collaborative. Passionate. Caring. Fast Paced.

The Role

This is not your typical customer service role! Come be a part of a proactive team creating new and innovative ways to deliver extraordinary customer satisfaction. As the Guest Services Rooms Coordinator your contribution to the organization will be as the ‘voice’ of the company to our customers. You will be quintessential to maintaining guest relationships post-purchase! This means addressing any guest concerns, requests, questions, and issues. 

Responsibilities

• Respond to guest inquiries, modification requests, and complaints in a timely manner and professional manner.
• Coordinate with other departments to fulfill guest requests and resolve issues.
• Manage reservations, cancellations, and modifications, ensuring accurate and up-to-date records.
• Provide information about the guest rates, policies, and check-in processes.
• Assist with special events and activities, ensuring guest satisfaction and smooth operations.
• Prepare reports and maintain accurate records related to guest services and activities.

Requirements

• 1-3 years most recent experience related hotel and/or hospitality industry
• Proven track record of problem solving, and issue resolution skills
• Strong computer skills, ideally with experience using Salesforce or complex informational software 
• Flexibility in both availability and in travel requirements when necessary 
• Multi-lingual proficiency strongly preferred (Spanish, French) 

Physical

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds