Lick Honest Ice Creams is Hiring a Scooper | Lick Ice Creams, Lamar Union Near Austin, TX
Job Details Job Location Lamar - Austin, TX Description Join Our Team! We're Lick Honest Ice Creams and have been producing the finest, locally sourced, seasonally inspired ice creams in Austin since 2011! We pride ourselves in serving a quality product with a great experience. We work hard and get rave reviews from media around the country. We are rapidly expanding and looking for outgoing, happy, responsible, and positive individuals who love ice cream as much as we do to join our ice cream shop family! Position Summary The role of the Scooper is to ensure that every customer is greeted and served in a friendly, professional, and timely manner. This includes greeting customers, product knowledge, scooping ice cream, processing orders, and maintaining the show quality of the shop. This position may work day shifts or closing shifts. Minimum Expectations
Fully support the owners mission and integrity of the brand
Fully engage in day to day operations primarily in front of house but with considerations of back of house as well (they work together)
Maintain highest shop and kitchen sanitary and cleanliness levels
Treat this position as a responsibility and be accountable for any and all actions, decisions made or direction given
Treat this position as a priority and be excited to be at work
Treat all guests and co-workers with respect
Assume positive intent
Take initiative
State Food Handlers permit required
Duties and Responsibilities
Maintain highest standards of cleanliness and order in storefront and kitchen
Ensure opening and closing procedures are being completed consistently and to the expected standards
Accurately processing all transactions, cash, credit cards, and gift cards
Prepare and serve all offered menu items
Be knowledgeable and enthusiastic about Lick Honest Ice Creams and what makes our ice cream unique, and share this knowledge with customers
Be able to answer all questions, including where we source our ingredients and how we craft our ice creams
Identify any customer issues/complaints and take necessary steps to correct them
Perform all other related duties as requested
Follow all policies and procedures outlined in the company Policies & Procedures manual
Essential Functions
Handle public inquiries in a timely and friendly manner
Maintain a flexible schedule based on shop needs
Able to communicate clearly and professionally with customers and team members (face-to face or by telephone)
Able to read and comprehend written material
Able to stand for shifts lasting up to, but not limited to, 8 hours of time on concrete flooring
Perform tasks which involve repetitive motion including, but not limited to the use of arms, hands, wrists, back
Able to use hands to handle, control, or feel objects, tools or controls